Testimonials

22 March 2012

We would like to thank you for the superb service we received from you when we came to visit your store to try a number of Yamaha pianos.

Even though you were having building works done when we visited, you had available all the instruments that we were interested in.

No time pressure, no sales pressure, coupled with your informal style, enabled us to choose the correct piano for us.

Your whole offering in terms of price, delivery,1st tuning, stool etc was second to none.

Regards and best wishes.
Martyn, Jayne, Ashley & Joel Griffin

23 February 2012

Many thanks for the great experience involved in buying my Yamaha C3 piano on Tuesday. I really appreciated the completely relaxed and unpressured sales regime, and the big range of pianos in the warehouse to try for as long as I liked. The piano arrived promptly and was installed professionally and without fuss. The instrument itself is really great - incredible range of dynamic and a joy to play - once I can get my son off it for ten minutes

The action is absolutely precise, the tone is expressive and warm, and it plays like an instrument of double the price. Talking of which, I've trawled the internet and visited other music shops for the same instrument, and the price was way, way better than I saw anywhere else - it was the difference between being able to buy this model and not being able to buy it.

Thanks again! Regards Neal

January 2012

I’d like to thank you for the friendly, relaxed and professional manner in which the purchase of my Yamaha C6XA was carried out. I am highly delighted with the instrument which is every bit as superb as promised.

The process of buying a piano can be daunting, even for a professional musician. For me, buying the piano means the attainment of my dream retirement plan. It is an important, expensive purchase and although the choice of instrument is ultimately governed by individual taste, expert knowledge and guidance is vital.

I visited the Music Box on several occasions and was always extremely impressed by the level and quality of customer service. With a vast array of instruments from which to choose I was given every opportunity to try the instruments in an unhurried, private atmosphere with helpful technical information to inform my decision always at hand - nothing was too much trouble. Harry even arranged for me to visit the Yamaha distribution centre at Milton Keynes in order to try several more instruments.

The delivery, led by Jon, who took great pains to ascertain exactly the most advantageous position for the piano was exceptionally slick and professional and carried out with great care.

I wouldn’t hesitate to recommend this company to friends or indeed anyone planning to make such an important acquisition. Thank you again Harry and Jon for making possible such a stunning purchase and for making the experience so pleasurable.

Carol

21 December 2011

Thank you for the professional handling of our Yamaha Disklavier piano purchase you delivered to Denmark We are very pleased with this beautiful and amazing piano!

Please also extend a big Thank You to Nortex Intl. for their smooth shipment.

Yours sincerely - Johan A Moss

19 December 2011

I was absolutely delighted with the service from Harry and Music Box. Apart from the price being highly competitive, Harry’s advice was invaluable in the choice of instrument, and his communication was excellent and the product was delivered within the time frame he promised. I would have no hesitation in using Music Box again.

Eddie Lawson

28 October 2011

Wow! What a beautiful addition to my home. Piano seems to be absolutely perfect…Thank you ever so much for a great service – I can’t fault any of it. Great job. Your man Jon Hanson also extremely accommodating with the delivery - all done in no time at all.

I particularly appreciated the very friendly service – thank you for making this not insubstantial purchase a complete pleasure.

Best regards - Jonathan

1 October 2011

Just a short note to thank you and Jon for all your assistance in choosing my Yamaha U3 silent piano. Your customer service is second to none and much better indeed than the people in London.

Many thanks - Michael

30 September 2011

We were looking around for an upright piano that would be up to the musical demands of our Gr8 and Diploma standard pianists. Our quest was over when we stumbled on the new Yamaha YUS3 range. The quality of craftsmanship and resonant deep tone this instrument possesses is second to none at this price point. Harry and all the staff at the Music Box couldn’t do enough for us. They provided a fuss free and reliable customer service. They also offered us an excellent deal on the new piano with a free stool thrown in and money back for an older piano we no longer needed. Can’t be bad. Wouldn’t hesitate to buy from the Music Box again.

Cheers

29 July 2011

I am writing to say thank you for the professional, friendly service I received when I recently purchased a GB1 Yamaha Baby Grand piano from your Manchester store.

My first contact was via your website which is an excellent representation of your business, other websites were also good but yours stood out, as it gave the detailed information I was looking for, plus the prices were very competitive. I then contacted you by phone and just a few days later I visited your store. At the store I was greeted with a warm reception and all my questions were answered, Music Box also matched all other prices I had previously seen and a complementary piano stool, free first tuning and delivery were also included with the price. Two days later the beautiful GB1 was delivered and installed without a scratch.

A big thank you to all the staff at Music Box for you professional, friendly service. Yamaha should be proud to have such good representation of their piano's in the UK.

I'll see you again for tea and biscuits next time I'm in Manchester!

Kind Regards - Gaynor Cook

25 June 2011

Thank you for the Baby Grand that was delivered last week. My son and I ordered it on a Thursday and it was delivered the next day. Although you were away at the time when we purchased the piano, we just wanted to let you know what a great selection of pianos you have and what a great team you have working with you. A big thank you to John who stayed late on the Wednesday evening and true to his word he had the piano tuned in your showroom for the Thursday so we could try this out again, this is the one which we purchased. John also delivered the piano on the Friday which was professionally delivered and made light work of this. Thank you to Phil the piano tuner, who played so beautifully. We have now booked Phil in for July to re-tune and we are looking forward to hearing him play again. We have no hesitation whatsoever in recommending your services. We are so happy with the piano, every time I look at the piano I grin like the Cheshire Cat, I feel so lucky and it’s encouraged Liam to practice more, he’s never off it.

Many thanks - Sandra and Liam Tomlinson

16 June 2011

Many thanks guys for taking all my money away, in exchange for a beautiful white Moutrie 152 silent piano (Seriously “What a BARGAIN”). The help we received right from our very first telephone conversation was exceptional, and at no stage during the process have you failed to impress. Our piano is exceptionally well made and beautiful in design, and as you were able to hide the silent box internally it looks and plays like a classic. We are very glad that we chose you. Jon, thanks for all your help.

Best Regards - Emerson

14 June 2011

I would like to thank you and the entire Music Box team personally for the very professional, trustful and very caring handling of the entire piano purchase and delivery process. Throughout the process you and your team have been very helpful, proactive, transparent and delivered everything as agreed and on time. Thanks to you my family is now the owner of a wonderful Yamaha U1 silent piano. I will recommend Music Box to anybody interested in buying a piano and am happy to act as a reference if you need one.

With my best regards from Stockholm - Jan Meyer

6 June 2011

Just a note to thank you for the speedy delivery of my new Yamaha DC1M4 Disklavier piano. From the date of my first enquiry to delivery was only two weeks which was impressive, as was the price and agreed extras. The delivery team of Jon and Darren arrived on time and had the piano assembled and demonstrated in less than an hour whilst still ensuring that great care was taken to protect my new flooring. Jon also ensured that I was comfortable with the operation of the piano. You will recall that during the purchase I sought information from you in regard to your business as I had concerns about parting with a considerable sum of money up front to a company that was unknown to me. You provided all the information that I required and the company checks that I was able to make reassured me. In the event I had no need for concern as you delivered on every aspect of the deal that we had agreed. I am grateful to you and your team for providing me with a piano that has already within the first few days of ownership given considerable pleasure. Having had a Yamaha upright player piano for over 25 years I am amazed at the progress that Yamaha have made. The modern Disklavier has to be heard to be believed. My grateful thanks again. I would have no hesitation in recommending you and your Piano Box Company to any prospective purchaser.

Kind regards - Owen Sayers

28 April 2011

I must say I have been thoroughly impressed with the friendly and professional service I received from you and your efficient transport team. I was looking for a Yamaha Disklavier for my house in the South of France, and I needed it fast! Within 24 hours, you found me a number of suitable choices, all very competitively priced, and within 3 weeks of my first phone call to you, a gorgeous C2E3 arrived in the South of France in perfect condition, to coincide with my visit there. None of the French or London-based piano dealers I called could match your range of Disklavier products, prices and, importantly for me, speed of delivery, and the piano’s 800 miles journey from Manchester was well worth it. Thanks so much for everything, it’s been a pleasure to deal with you and I will definitely tell my friends in London and in France about the Piano Man!

Best wishes - Pascale

23 March 2011

I just wanted to email to say an enormous thank you for the wonderful service my daughter and I received from you when we purchased the piano from you. My daughter attends  Music College and her teacher advised that she needed a piano, as opposed to the digital one we had, and recommended your business in Prestwich. We found it very straight forward to make our purchase as you had such a huge selection. My daughter is absolutely delighted with the reconditioned Yamaha U3 we purchased from you.

It was great that you were able to be so flexible with delivery and offer to come back to reposition the piano as we haven't quite got it in the right place at present!!

I will be recommending you to My daughters friends.
Once again many many thanks to you and your delivery chaps too.

Best Wishes - Jacki De Campos

5 March 2011

Would you believe I was just sitting down here to do exactly that. Our new baby arrived Thursday evening weighing in at something like half a ton. The two boys had come a long way so we all sat down and had a nice meal and a chat. Lovely guys and so professional. The Moutrie 152 is a little beauty. She sounds great and looks great. She's probably worth at least three times the price and possibly will be in time as the Moutrie brand grows in reputation on his side of the world. Having played this piano alongside Steinways, Bechsteins, Yamahas and Kawais there is no way that there is what can often be tens of thousands of pounds of a difference between them and the Moutrie. It also has to be said that the style and build of the piano is exceptional, absolutely gorgeous. All this means is that the Moutrie is absolutely amazing value for money, not least for the deal that is available at The Music Box. The duet stool that arrived compliments of Harry is strong and beautifully made, a pretty piece of furniture in its own right! (and large enough and comfortable enough that one could almost lie down on it and have a nap)

The whole buying process was so easy and relaxed. Everyone, not least the boss himself King Harry, was so informed friendly, helpful and efficient. I could not recommend the experience strongly enough. Thanks again then to Harry and everyone at the Music Box, Manchester for what is, for our family , a heirloom.

Thanks again - Jon Livingston

3 March 2011

Just want to say how happy I am with the new piano! It arrived last Wednesday as scheduled, beautifully packed and delivered, all the way to snowy Finland (thanks, Leanne, and all at Nortex and partners!).

And a special thanks to you, Harry. I really appreciate the professional standard of care and attention to detail that I received from Music Box Ltd, from the initial enquiry all the way through to delivery.

A musical instrument is one of life's rarer investments, both spiritually and financially. I'm truly grateful I put my trust in the right place!

Most sincerely - Stefan, Finland

8 February 2011

Just a quick email to thank you once again for my Yamaha U3S piano. I am delighted with my new piano and particularly impressed with your friendly  and efficient service.

Regards - Barbara Jones

24 December 2010

Just wanted to say thank you for getting the piano delivered in time for Christmas.

I am glad we decided to buy from Music Box as the service has been excellent. Everyone we have dealt with has been very helpful and your delivery guys were very good and got it in and setup in no time.

Have a great Christmas and all the best for New Year.

Regards - Paul

22 December 2010

What a great pleasure it was to deal with you and John you really did everything you promised even in this difficult time regarding the weather conditions. Michael said the piano looks wonderful and sits perfectly in the hall. We will recommend you to friends always you deserve to be recognised as a gentleman of his word which in this day and age is very hard to find. A very Merry Christmas to you.

Warmest wishes from Janice and Michael

6 December 2010

Thanks for the excellent service. My daughter is over the moon with the piano.

Regards - Pete

19 November 2010

With reference to our recent order Yamaha U1 we would just like to say how pleased we were with the prompt, efficient and very friendly service we’ve received. Our new piano is beautiful, and was delivered the day after the order was placed. All the staff we dealt with were extremely helpful, and able to advise us about the best piano to suit our requirements, answering all our questions and finding us not only the perfect piano, but good value for money too! Excellent service, and we would not hesitate to recommend you to others in the future.

Many thanks also for dropping the keys off the same day that we asked about them.

Dawn Griffiths
Fir Tree Primary School

2 November 2010

I wanted to drop you a line in appreciation for the professional way in which you and your team delivered the recent fleet of Yamaha pianos to Ampleforth College. Even though the delivery was large you were still more than happy to give of your time to help us move other pianos around the campus. I was struck by the strong “can do” attitude of your team and found it to be a fantastic asset. I must also say that I enjoyed getting to know you very much. Your open, honest and straight forward approach to business was refreshing and it is no surprise that the Music Box is thriving. I hope we will have the opportunity to work together again in the future.

With warm wishes and many thanks,

Patrick McBeth
(Head of Keyboard, Ampleforth College)

2 November 2010

The New Yamaha DC3M4 Disklavier Grand piano is amazing! Having great fun and it sounds amazing. Thanks to you and the team in delivering the Piano in perfect condition.

Kind regards - Kevin Savage

18 October 2010

Many thanks for your help supplying a Yamaha U3 Disklavier and Yamaha C3 grand for the University of Leeds. The prices you gave us were very competitive and the instruments were delivered promptly and in excellent condition. The staff who delivered them were very helpful, clearly experienced at moving pianos and acted with the highest levels of professionalism at all times. We look forward to working with you again in the future.

University of Leeds

8 October 2010

Just to say that I have had my Yamaha U1 nearly a year now and it continues to delight with excellent tone and good pitch retention. Also the service I received from yourselves was nothing less than excellent.

Many thanks - K Chown

8 October 2010

Hey Harry,
Thank you so much for getting the piano to us so quickly its AMAAZING!!

We love it! - Jodie

20 September 2010

Thanks for your hospitality when we came down. It made playing and choosing the  piano a very relaxed and easy experience. The GB1 sounded really good and I'm  sure will get lots of use in Forfar.

Thanks again - Euan
PS we looked at the Youtube clip... EXCELLENT!!!!!

14 June 2010

Just dropping you a line to say how fantastic the Piano is. It’s a real beauty and plays like a dream. The guys who delivered it were very professional and took great care of the Piano and our living room (especially the recently laid new wooden floor !!).

You were great to deal with, true to your word and I will recommend you to any of my friends or family thinking of buying a Piano in the future.

Much appreciated and thanks again
Richard

10 June 2010

Your people delivered the Yamaha C3 a couple of days ago and despite my reservations about attempting to get it into our preferred room due to very limited access they managed it without drama.

I would like to thank you for the superb service you and your staff have given us, you allowed my son Jack to spend up to three hours in your warehouse playing on various pianos and, although we did end up buying the one we were originally set on, it did confirm to us that we had chosen the right instrument for us.

I can truly say that it was almost a pleasure to spend so much money, it was certainly painless anyway.

Thank you very much Harry.

Very best wishes.
David Cooke
Stockport

20 May 2010

I would just like to thank Harry Jon Ronnie and Mike for all their help, time, patience and excellent service they gave, when I spent over four hours in their shop playing the different pianos. They're really lovely people and I don't think you'd get a better deal off any other guys in the UK than these. Highly recommended !!!!!

Carole

19 May 2010

Thank you for the excellent piano. My children love it. The service and communication has been excellent and I will recommend you to other people who are thinking about buying a piano.

Rachel Stephenson

23 April 2010

Many thanks for the wonderful service that you provided and the delivery of our excellent new piano. I am delighted to say that what you say on the box is what you do and with no hidden extras.

The piano was brand new as stated and faultless, at a lower price than any other supplier I could find (and I did search long and hard), and delivered within three working days. Wonderful.

I must make a special comment about the expert operation of the two delivery guys. They kept me informed of their progress and arrived within a couples of minutes of the ETA. They demonstrated exceptional ability in how they moved the piano, and set the instrument up in place where we wanted, it all within about ten minutes of their arrival.

Praise well deserved and long may you continue to give satisfaction to all your customers.

Gerry

9 December 2009

Thank you so much for your fantastic service and the super speedy delivery of my piano stool. I am most pleased with it. After a bad experience with another piano retailer, you have given me back faith in Internet shopping!

Regards
Laura

3 December 2009

Piano is great, thank you very much. The guys who delivered it were very good and punctual. If someone is looking for a piano I shall recommend you.

Thanks again
Quresh

30 November 2009

The dust has now settled following the move into our new home. Things have worked out really well and bride of place is our fabulous Yamaha Disklavier.

I felt I had to write to thank you for the marvellous service from our first contact when I was trying to source the right piano all the way through to the delivery and setting up of my piano. You were competitive on price but it was clear from what you had to say that there was not going to be any compromise on quality of product or service delivery. You listened well to what I was trying to achieve and found the perfect solution for me – which I have to say when I set out to find a piano - was far better than I had really thought possible within my budget.

You always took time to deal with any queries I had and the 300 odd miles between us didn’t matter at all. John, who delivered the piano, was great and although not a pianist himself was incredibly enthusiastic about the whole thing. It goes without saying that the piano arrived on time and without a hitch.

We are getting enormous pleasure from our disklavier that includes the non-playing members of the family as well.

I would have no hesitation in recommending you to anyone looking for a piano.
Thanks again you’ve added so mush to our new home.

Kindest regards
Robert Nelson

November 2009

I just wanted to send you a quick note to express how delighted I am with the piano, the service and support I have received from the Music Box. As you know I was originally looking to purchase a Yamaha C3 Grand piano and as I live near Milton Keynes I travelled to the main Yamaha dealerships in the surrounding areas and London trying to find my dream piano.

Fortunately I found the Music Box and after taking a drive up to Manchester with my Music Teacher (who has supported famous professional music artists), we were able to experience the vast range of pianos you had available in your showroom.

We finalised our choice down to two fine instruments, the Yamaha C3 Grand Piano and the Moutrie 186 Grand Piano.

After much practice and deliberation trying to separate the two instruments side by side, we decided to purchase the Moutrie 186 (Moutrie's equivalent to the C3). It is a superb instrument, it boasts excellent sound and build quality and is simply unbelievable value for money.

Jon delivered the piano and set it up for me 5 months ago and we are delighted with the piano in every way. After recently experiencing a minor clicking sound, you promptly sent an engineer to my house who fixed the issue in under 10 minutes. As a result of my experience I will never consider buying a piano again from any another supplier.

The piano, the support and ongoing service I have received from the MusicBox has been exceptional.

If you ever have any prospective customers who would like to speak to a Moutrie 186 owner, please don't hesitate to send them my way.

Yours sincerely

Richard Bendall.

13 June 2009

We had a piano delivered from you yesterday and are delighted with it. We wish to thank you for the friendly and pleasant way in which the transaction was carried out. Also the delivery men were very efficient. Thank you once again.

Regards. Mr & Mrs. William Schofield. Bolton.

June 2009

Dear Harry and Family.

You recently sold a Yamaha B3 to one of my students, Kelsey-Beth crossley. The level of service received has been excellent despite the difficulties in getting the piano upstairs!

Kelsey loves the piano and the price she paid was excellent - no other Yamaha dealer came near! Thank you for sending the lovely piano stool to me, it was very kind and much appreciated. Looking forward to using your services again,

Regards,

Neill Oldham-Campbell
Head of Expressive Arts
Director of Music
Bispham High School
Blackpool

10 February 2009

Hi!

It's Gabriela from Romania. I've just received my B3 silent piano today and it's absolutely beautiful, the look is great and the sound is excellent. I'm very happy with it!!! It's a jewel. I would like to thank you all at music-box for being serious, very very prompt (which I've appreciated the most) and great communicators . And thank you especially for THE GREAT DEAL! EXCELLENT PRICE! I can't believe that I got my piano in just 5 days!!! I highly recommend music-box to the whole world!! Thank you very much for everything!

Take care.
Love,
Gabriela : ))

03 December 2008

Hello Harry,

Many thanks for the help and guidance from yourself and John in my search for a quality upright piano and for regularly keeping me updated regarding the delivery. Installation by John and his collegue was undertaken with great care and seemed a lmost effortless.

The U1 feels superb and has a very clear upfront sound. A few of the keys need some slight action adjustments, but hopefully when it gets its first tuning in its new home these will be sorted and it will continue to impress.

Thanks again for your time and help.

Steve Warburton

December 2008

Dear Harry

The Moutrie 118 stand up piano turned out to be a fantastic success and birthday present for my daughters. You provided a great service, I was impressed that you managed to deliver it on the day. She was absolutely thrilled. . The white high gloss lacquer finish and the chrome hinges and ironmongery work very well with the rest of our interiors. Since I am an architect this was a very important issue.

The extras you've included, stool, cover, key etc are very useful. It was a pleasure to deal with you and excuse my initial hesitation, but as you know, buying something unseen could go wrong. Not in this case. Thank you. I'll be pleased to forward your contact to all our clients.

All the best - Thomas Zieglmeier

1 November 2008

This is just to say what a pleasure it has been to do business with your company - from start to finish, plus all the bits in between, I have had nothing but good service, helpful advice and fulfilled promises - thank you! We are delighted with our new Moutrie 122, bought on the recommendation of my brother Duncan Grosser, who bought a Moutrie grand from you a few months ago. I am a "born-again" pianist [of a very modest standard] with time now to really enjoy playing and the piano is a delight - I have played for at least an hour every day since taking delivery five days ago. The workmanship is faultless, down to the finest detail, and it fits in our dining room as though it has been there for ever! If you have any potential customers in our area who would like to see one without travelling to Manchester we would be happy to help. Once again, thank you to your team, especially Jon who couldn't do enough to help [and hadn't even time to stop and have a cup of coffee!] - we would certainly highly recommend you and Moutri pianos.

With best wishes - Mollie Lister
Denver, Downham Market

06 November 2008

Can I please give your staff and company the upmost gratitude for an excellent service from the purchase over the telephone, to the assistance with the delivery to the Isle of Wight. This is probably the smoothest transaction I have ever done. You are extremely trust worthy, efficient and professional.

Many Thanks and Kind Regards - David Battle.

November 2008

Dear Harry

First of all please accept my apologies for the delay in writing this thank you note.

Both my husband and I were very impressed with the service provided by you from start to finish. Truly a professional team.

My grandson is very pleased with his Yamaha U1 and so are we!

Hope Jon is having a great time in Gran Canaria - we might see him over there as we are flying on Saturday.

With very kind regards - Shashi Maini

November 2008

Dear Mr Harry Zammit

I would like to take this opportunity to let you know how delighted we are with the new Yamaha C7 grand piano you delivered to us last Thursday morning.

Our Arts Committee have been fundraising for a piano for over twenty-five years and they are thrilled to at long last see the perfect instrument for our venue in place.

We took extensive advice including that from the Arts Council of Northern Ireland and sought numerous quotations, (as you know) to ensure we got the very best instrument and deal possible.

Harry, you really came through for us on an amazing price and just the best service possible from quotation to delivery. Your personal management of our purchase maintained confidence and consistence throughout. The delivery ran like clockwork and your staff are a credit to the company.

The ease and speed of the process has made it a pleasure to do business with you and I am more than pleased to recommend your services wholeheartedly.

It is now my job to see the instrument used and enjoyed by all our communities, young and old, artists, participants and audiences, tastes; popular, refined or broad.

Thank you Harry.

20 June 2008

Hi Harry,

I took delivery of my piano a few months ago, and it's great, I love it.

I can't believe that something that large/heavy and complex could come from the other side of the world, and be delivered to my home in immaculate condition!

Your two delivery guys were great by the way, very professional and perfect gentlemen.

I phoned a while back and spoke to a lady at your showroom who said it was best to leave the post delivery tuning a while longer, to allow the piano to settle.

When could you arrange the post delivery tuning? ( is this something you arrange, or do you give me their number to arrange a date afterwards? )

The pitch is still quite good, just a slight ringing on a few of the higher notes, more emphasised when pressing the sustain pedal.

Many Thanks - Mark Mcclumpha

21 May 2008

Dear Harry,

This is just a quick e-mail to say many thanks for arranging the delivery of my piano yesterday. I was impressed that you were able to deliver so quickly and professionally and I am very pleased with the quality of the piano. Thank you for your and your delivery team's efforts. It has been a pleasure to work with you and to receive such a good service.

As we have previously discussed, I will be keeping the piano on loan whilst deciding whether to upgrade to a Yamaha YUS1 Silent. If I do decide to upgrade, you will treat the £2,950 I have paid as a down payment for the Yamaha and you will swap the two pianos without a delivery charge and provide a free re-tuning once the Yamaha has settled in. Alternatively if I decide that I want to keep permanently the piano you have just delivered, you will treat the money I have paid as the purchase price and there will be nothing more to pay. I will let you know as soon as possible whether I want to upgrade to the Yamaha.

As just mentioned when we spoke on the telephone, I think that the A flat below middle C on the piano delivered yesterday went out of tune during transit. You have kindly said that you will arrange for the piano to be re-tuned for free and I look forward to receiving the tuner's details. Thank you very much for providing this service.

Many thanks once again and I look forward to hearing from you,
Regards - Edward Sawyer

May 2008

I would like to say "Thank You" what a pleasure it has been purchasing a new piano through you. We came to the shop last Saturday and was met by John who was absolutely brilliant, he gave us all the advice we needed from technical, price, look and made us feel very welcome.

John let Emma play as many pianos as she needed, not once did he put any pressure on us to make a decision.

When we agreed on one, John said he would deliver it that week. When John rang on Monday and said it would be Wednesday that week I was shocked as you normally have to wait weeks for anything to be delivered.

Emma loves her new piano and the difference is amazing in the quality of the sound.

I will certainly recommend you and once again a big thank you for such a lovely friendly service which is very rare to find these days.

Regards - Mrs & I Larne

09 April 2008

Dear Harry,

Thank you for delivering our Moutrie grand piano to our new church in Bury today, April 9th 2008.

I would like to express our thanks for fulfilling every detail that you promised on time and in full.

The Moutrie grand appears to be excellent value for money, compared to other makes of grand pianos, which cost considerably more.

I have now played the piano in the venue and it sounds excellent and certainly filled the space with sound, even the workmen outside the church came in to listen. We are now looking forward to using the Moutrie piano as the main instrument in our new church as from next Sunday.

I will certainly have no hesitation in recommending your company and its good service to other interested parties in the future.
Best Regards

G. Barry Sugden
Musical Director

20 December 2007

Just a note to say thanks for delivering the piano to Braggington yesterday. My wife loves it and I have earned enough brownie points to see me through to the Spring. You have been easy to do business with.
Kind Regards,


Don Lindsay
Manager Service Marketing
XPart – A Division of Caterpillar Logistics Services UK Limited

09 November 2007

Harry

We are writing to say how happy we are with the new Moutrie Grand Piano with Piano Plus its easy to use and sounds fantastic. Can't wait to buy some more titles to play.

Thanks for the excellent service you should be proud of your business.

Good luck for the future.

Kind regards - Keith & Denise Martin

Sun, 28 Oct 2007

Harry,

Many thanks for your prompt attention vis Aaron on Wednesday. Everything seems sorted now and I am delighted with both the piano and the service which you have delivered. The piano has attracted a great deal of interest here and has had many compliments from a variety of musicians both amateur and professional. The delivery of the piano was incredibly smooth and professional; your delivery men encountered several steps and a rather taxing front door with the minimum of fuss. I can't believe how seamless and easy the whole process has been - thank you very much indeed.

Kind regards, - Heather Foxton

28 Oct 2007

Dear Harry,

Just a word to say many thanks to all at Music Box for the attention we have received during the purchase of our new Moutrie 186 grand. Despite it's journey down to Hertfordshire, it has stayed very well in tune since it arrived just over a month ago. I have tweaked a few unisons here and there, but even to my critical ear, it won't need to be fully tuned for a while yet. That says quite a lot for the build quality I think. These really are such good pianos, and for the money, they are unbelievable. I'm recommending them to all my tuning customers whenever I get the chance! Big thanks also to the transport team, and to Arron, your technician, who did a very thorough job a few days ago in making a few final adjustments to the action. it now plays wonderfully. I really believe that the 186 comes seriously close to the Yamaha C3 in playability and sound quality, despite the huge difference in price. In fact I think the bass is clearer than the C3. And combine that with the warmth of the mid and upper parts of the keyboard, which really brighten up with increased velocity, and overall you have an excellent piano. If you have any potential Moutrie buyers down our way, they would be most welcome to come and try ours first! Many thanks again Harry.

Best Wishes - Duncan Grosser

26 September 2007

Dear Harry,

Following delivery of my Moutrie 186 from Manchester to the South Coast it has now been fine tuned and regulated by my piano tuner (who numbers one of the world's leading concert, broadcasting and recording pianists amongst his many clients) and my piano now plays and sounds absolutely superb. You have received an emailed report from the tuner that concludes that "taking into account size, quality and price the Moutrie is as good a buy as you are going to get!" I couldn't agree more.

Furthermore I would just like to pay tribute to the excellent and efficient service that you provide. My initial contact was in regard to another brand of instrument that brought forth your remark "What do you want to buy one of those for when I can supply a much better grand piano for less money. What is more I will transport one to your house in Dorset for a fourteen day trial - at no cost to yourself - and if you don't like it I'll arrange to collect it, again without any cost to you.

This was an offer I could not refuse from a man who was prepared to put his money where his mouth is!

The piano duly arrived at the appointed hour on the day scheduled and was installed in the house with quiet confidence , skill and expertise by your two vehicle drivers.

Initial playing next day indicated that the piano had gone out of tune slightly during transit and I also found the touch rather heavy for my personal liking. A brief telephone call to you brought immediate agreement for me to contact a local tuner to correct the situation - at your expense.

Harry - I couldn't be more pleased or delighted.

Regards - Doug Parris

October 4th 2007

Dear Harry,

My wife and I want you to know how satisfied we are with our new Yamaha PX124 which arrived last Thursday. It will serve as a very useful partner to our fine Yamaha C Grand which is also relatively new in that it was purchased only two years ago.

Your delivery men arrived promptly at 6-30pm as they had informed us earlier in the day. Personally I feel they have must felt totally exhausted having been on the road from early in the morning, especially facing the long haul back to Manchester. However, that did not come across in their dealings with us since they were most friendly and helpful.

Today, our regular Tuner Mr T Twissell from Bath came and spent much of the day tuning the two pianos with the result that they sound superb in duo work. It is our plan to have the new piano retuned every three months for the first year since I know just how long it takes for the strings/soundboard to settle down. A certain amount of stretching is inevitable and it is my view that if a new instrument is well-cared for tuning-wise during its first year, it pays dividends in the future.

Finally, I must say that my wife and I will have no hesitation in recommending you to any of our pupils who may be looking for a new piano.

Yours sincerely - Peter Barnes

09 July 2007

Harry,

Thanks again for all of your help with the Yamaha piano for the North Pier. Your team did a fabulous job in getting it in and out and the instrument itself was perfect for the show. I hope they showed you the show brochure and your credit in it.

please note that we have just moved, new address as below.

Thanks.

Best wishes - Michael.
www.ThatsEntertainmentProductions.co.uk

02 July 2007

Just a line to say thanks for a smooth, trouble free delivery and that we both love the new piano and also to ask what the little red things are for. I'm sure that Jon told me but I obviously have either forgotten or didn't take it on board.

Regards - Mr L

20 March 2007


Harry,

If I could give your company 12 out of 10 for punctuality, care, politeness, efficiency and overall excellence I would. Brilliant and such a pleasure to have had you provide the piano moving service. To pot with numerical balance, I give you 12 out of 10!

I am most grateful and will have no hesitation in recommending you.

Carl

19 March 2007

Dear Harry

I'm just writing to thank you and the team for an excellent and speedy service from all concerned. My PX124NT is now very much at home and the new stool is great too. I shall now have to start practicing again.

On the day of delivery, the van (with piano) arrived at my house before I did. Being a courteous pair (John and Mr X), they didn't give me a hard time despite waiting an extra 20 minutes while I drove home along the windy roads of rural Perthshire. However, the sun was of course shining (this is Scotland) and it was a lovely afternoon to have a wee wait. Suffice to say, the weather's getting its own back and it's now bucketing down in snow.

I shall leap at the chance to recommend you to anyone who is after a new piano.

Many thanks again - Alison

7 March 2007

Thank you very much for the Piano: DC3M4 Disklavier It is fantastic and I really enjoy it. We now have concertos every night.

Thanks again,

Kind Regards,
Val

03 February 2007

Hello Harry,

Just like to say thanks for the excellent service and delivery speed received when purchasing the Yamaha Disklavier DU1A. I am very happy with the instrument and would highly recommend your services in the future.

Regards - Daren Horwood

02 February 2007

Dear Harry,

The Moutrie 186 piano was delivered at about 7.30 this morning - the removal guys being most efficient, despite having to wheel it halfway round the garden to get it into the house!

My thanks go to you, and also to them, for my new toy - and you'll also be pleased to know it's stayed almost completely in tune, so my tuner shouldn't have very much to do when he comes on Monday.

I'm very pleased with my choice; the treble tone is nice and clear, and the bass remarkably rich sounding compared to the Webers, Waldsteins and Reid -Sohns I tried before coming to see you. I hadn't expected to not only get a stool, but also castor cups and a frilly edged cover as well - there's even a cover for the stool !?

Please feel free to use any part of this email as a testimonial for your website, and also, for the time we remain in UK, I am happy for anybody in the vicinity wanting to consider one of these pianos, to come and have a look at mine if they wish.

I'm assuming you have presented our cheques - but just in case you haven't ( which I think is somewhat unlikely !) - can I just say to please present/clear the Halifax one before the 14th February, or it reverts to the usual high interest rate!

I'll keep in touch, and maybe you'll get some business - either from Tony Addy, my tuner/technician if he's impressed ( I hope he will be..), or from fellow musicians or pupils. I'll also in due time put some reviews of the Moutrie grands on various websites.

I hope your new shop front went in well yesterday

Anyway, Thanks again,
Kind regards - Anne

Sent: 17 January 2007 14:16 - Bacup and Rawtenstall Grammar School - Yamaha C7

Dear Harry

I just thought I would drop you a quick line regarding the Yamaha C7 that you supplied in
December. Everyone at school and all associated with school are absolutely delighted
with the instrument. The tone is amazing and the sound fills the school hall. If you follow
this link you will see reference to the piano on our website
http://www.brgs.org.uk/news/2006-07/speechnight06/index.asp . Please feel free to use
the photograph as required in your own promotional literature.

We will continue to send any interested parents and parties your way when they enquire
about pianos through the music department. I am delighted to say that all 150 students
in Year 7 (11 year olds) have just been issued with a musical instrument each. This will
continue with other year groups in years to come. I expect large numbers of pianists to
emerge!

On a personal note – any news of the delivery date for my silent upright? If you could
give me an idea of when to expect it I’d be very grateful.

Thanks again for all your help and support.

Best wishes - Marc Morris

Sent: 25 October 2006 12:14 - Subject: Re: yamaha piano

Harry

Our Yamaha U1 piano was safely delivered yesterday evening and we are delighted with the instrument. It is truly magnificent and we are sure will give Jamie hours - I mean years!! - of pleasure. What a fantastic deal and brilliant, fast and efficient service!

Rhona (aka one very satisfied customer!)

Sent: 15 October 2006 20:04 - Subject: Re: enquiring about piano Delivered to HOLLAND (Disklavier)

Hi,

I received the piano 2 days ago.
Super machine !

Thanks again - Marco

Sent: 09 October 2006 10:59 - Subject: RE: quotation

Hi Harry

The piano is amazing! even better than I ever imagined.

I have been rather hopeless at organising a piano tuner. Could you let me have the details again of the tuner that you recommended and that you so kindly offered to pay for!

Emma

Sent: 25 September 2006 22:09 - Subject: Thank You...

My wife and I would just like to say thank you for your quick service, when we recently purchased a Yamaha Upright Piano from you, the service we received was second to none, even though we live in Scotland, and your company is in Manchester we thought we may have some problems, but the purchase and delivery went extremely smooth.

We would have no hesitation in recommending you to anyone, a first class service.

We would also like to give a special thank you to the 2 delivery guys, they were really good, getting the piano into place, we thought, would be a nightmare, but they really were good, they were extra careful with the piano, and it had to go round some pretty tight turns, to get it in, but they took their time, and made sure, firstly the piano was safe, and they were also extremely careful not to damage any of the furniture they had get past to get the piano into place....

Once again, many thanks.


Regards - Tony & Deana Price, Lockerbie, Scotland.

Sent: 12 September 2006 19:14 - Subject: For Harry - a testimonial.

Dear Harry,

My piano is wonderful! Everything you promised and more. It is the realisation of a 50 year old dream, so - thank you very much. You are a rare thing today - a 100% totally honest man providing a superb service, and after-service. Having never before owned a baby grand piano, I was completely dependent on you, and I would recommend you to anyone without hesitation. Thank you again, for all your help, back-up, reassurance, and for my magnificent Schumann piano.

Sincerely - Dulcie Matthews, Shap, Cumbria.

Sent: 11 September 2006 08:24 - Subject: enquiring about piano

Harry,

Tried sending you this note yesterday but I don't think it went through.

Just a quick note to say thanks to you and your guys for the great service, from start to finish when I ordered my wife's piano.

You were true to your word; my wife was absolutely over the moon with the Baby Grand which was delivered on her birthday complete with large pink ribbon.

My friends couldn't believe how you managed to save the day. I had previously ordered a piano from another supplier who rang me to let me down four days before delivery.

I ordered from you on the Saturday and it was delivered the following Tuesday - just brilliant! What a pleasure to find that customer service is still available somewhere in the UK. If I ever hear of anyone who wants a piano ? I'll be sending them your way

Thanks - Keith Stanton
Director - Manufacturing
Aston Martin Lagonda Ltd.

Sent: 12 June 2006 22:25 - Subject: Yamaha u3 testimonial

Many thanks for a superb piano. I bought this piano untried and unseen, the price was so good I decided after talking to the pianoman to buy the piano on trust. The piano is really excellent to play, case condition looks as new and delivery from Manchester to Hexham was quick, courteous and very efficient.


Many Thanks - Christine
Hexham Northumberland

Sent: 11 March 2006 11:49 - Subject: My new Yamaha U3S

Hello Harry,

I just wanted to drop you a line to thank you for the superb service I received when I bought my new Yamaha U3S Upright Piano from you recently. I appreciated your informal style - knowledgeable and informative, but giving no "sales pressure". Being able to play three examples of the model I was looking for gave me a tremendous sense of confidence. And your prices are as good if not better than any you'll find anywhere else in the UK !

But that wasn't the end of it. You then said that you could piggyback my piano on a delivery being made the following day ! Your delivery team are real pros. They unloaded and installed the piano in twenty minutes, despite some difficult manoeuvres through my hall and into my studio. Not one mark ! Their friendly professionalism was a real bonus - they are great ambassadors for your business.

Please feel free to place this testimonial on your website.

Thanks again and best regards - GL
Chesterfield

Hi Harry

Doug Davison , the local piano tuner has just let me know that he received a cheque for the adjustments from you . Thanks very much for your assistance with this . I had already paid his bill , but he said that he will repay me .

The whole package that you provided from the initial order , to shipping , and then after sales has been second to none . I was worried at first about buying a new piano from the mainland , but you made the whole thing easy and problem free .

My son plays everyday now , and he is delighted with his new piano .

Once again , many thanks for the service you provided . I will call in and have a coffee with you the next time I am in the Manchester area .

Best Regards - John
Isle of Man

Sent: 06 December 2005 07:59 - Subject: Thanks

Hi Harry,

Just wanted to drop you a wee line to say how delighted I am with my new Yamaha baby grand. Jon and his mate took no time to install it after what was a long and foggy trip over to Northern Ireland. Since then I've had as many vists from family members as I had prior to my wedding day in June !! They too enjoyed listening and playing to the new addition to the family, in fact I wouldn't be suprised if at least one of them upgrades their up-right in the future.

Once again thanks for a highly efficient service.

Regards - Angela Gormley-Mc-Glynn

Sent: 28 November 2005 16:59

Hi Harry

Just thought i would drop you a line to say how refreshing it was to deal with someone who did exactly what they said they are going to do. Also how polite and courteous you delivery men were, The whole experience was just like buying from one of the major stores with the added benefit of saving money........

Regards - Mr & Mrs N (Bakewell Derbyshire)

Ps When do you think to stool will come ...?

Sent: 03 October 2005 12:36 - Subject: New Piano

Hi Harry,

Just a quick note to say how much we are enjoying our new piano at Worsley. It was tuned last Friday and now sounds great. Thanks for all your assistance.

Can you tell me when the new duet stool will be delivered - just want to make sure someone is at home. Once again, many thanks.

Hope to hear from you soon.

Hugh Keachie

22 August 2005

Dear Sirs,

I recently bought a 5' Marshall & Rose grand piano from you.

The piano was excellent value for money, in fact by far at the best price I could find for an instrument of this quality, and was delivered by yourselves smoothly and very quickly.

I was really surprised at the quality of this instrument for this price, it is both cosmetically and mechanically superb and plays beautifully.

I would therefore have no reservation in recommending your company for quality, service and price, and you are welcome to quote me on these comments.

James P Battersby
Snr. Lecturer in Antiques & Design , University of Central Lancashire

Sent: 01 September 2005

Hello Harry,

The Yamaha C3 has arrived ,and your boys did a brilliant job of installing it in the house, even though we have got the plasterers in as well!. I have had a quick look at the piano and it is superb. The cover is still on it at the moment (thanks for that), but it will be off as soon as we lose the builders, and I will have a chance to play it properly then. I am thrilled to bits, to say the least. Thank you so much for all your help and patience in my search, you have been fantastic. I would not go to anyone else for my pianos in future, and will recommend you to all my pupils.

Best Wishes to you and Debra, and thanks again,

Elizabeth , North Wales

Sent: 19 August 2005

Hi Harry

Just thought we'd send a quick email to say thank you for your help and advice in the process of buying our new baby grand piano. The whole process has been so easy and the piano is now in place and sounds absolutely fantastic! I would have no hesitation in recommending you to others.

With thanks - Jo and Stuart Pearson

PS Have you got any names of piano tuners in the Hitchin/Herts region?
Cheers

Sent: 11 July 2005 09:40 - Subject: Re: enquiring about Yamaha pianos

Hi Harry/Debra

Just to let you know my Piano arrived yesterday - I totally love it !!!!! The two lads that brought it were great and it was installed within minutes.. Id totally recommend buying from you to anyone.. Thanks again for all your help.

Best Regards - Rachel
Cork City

Dear Harry,

Just a short note to say that we are very pleased with our new Carl Reutner, 155 baby grand. It has a lovely finish outside and inside. The mahogany colour is wonderful.

The action is all that you said it would be ; really even and neither too hard or too light.

I really appreciate the prompt service and care that you provided and every thing that you promised you delivered , especially considering that we ordered the piano "sight unseen".

The two lads who delivered the piano provided a very professional service which is very rare these days. As you know, I am a professional music teacher, and I would recommend your company to anyone wishing to purchase a piano.

Kind regards - Margaret van Tebberen ( A.Mus.A.)
Aberdeenshire.

Afternoon Harry
We are both delighted with the piano and the stool, which are already looking at home. Dennis and Brian were fantastic and very capable. What a stroke of luck about the van!

Still tipping down here - you will see on the pictures that the ?lads? got very wet but the piano stayed cosy and dry.

Only one thing where were our Music Box T-shirts, (Been there, done that&etc.)

Have a good holiday - hope they bite well (the fish that is).

Many thanks - Alec and Linda

Harry

Hope you had a good holiday and that you managed to equal or beat the 30-pounder!

Just to let you know that the S4 is settling in very nicely – we can't really imagine how the living room used to look without it. It really is a fantastic beast and is getting lots of use.

That and sharp humidity changes this close to the mountains mean that our tuner, Patrick Domene, will also be very happy. He came to do the first tune a couple of weeks ago and was absolutely knocked out by the S4 – don't think he'd ever played one before, although he has a C3 himself. I keep trying to persuade him to ask you for a quote to upgrade, although I'm not sure this would be a great idea for us as his fees would have to go up to pay for it

Hope you managed to find a good home for the Chappell.

Thanks again for a great piano and super service, as you can see we are already doing our best to get you some more sales! Best regards

Alec

Harry,

Just to let you know that our piano arrived last night as promised and was installed without any problems. The purpose of this email is just to let you know how pleased we were with every aspect of the service. A quick delivery and installed in less than 5 minutes with the utmost precision and care. What else can I say,

Many thanks.
Regards - Keith Sherratt (Hilderstone, Stone, Staffordshire)

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