Testimonials

21 December 2011
Thank you for the professional handling of our Yamaha Disklavier
piano purchase you delivered to Denmark
We are very pleased with this beautiful and amazing piano!
Please also extend a big Thank You to Nortex Intl. for their smooth
shipment.
Yours sincerely - Johan A Moss
19 December 2011
I was absolutely delighted with the service from Harry and Music
Box. Apart from the price being highly competitive, Harry’s advice
was invaluable in the choice of instrument, and his communication
was excellent and the product was delivered within the time frame he
promised. I would have no hesitation in using Music Box again.
Eddie Lawson
28 October 2011
Wow! What a beautiful addition to my home. Piano seems to be
absolutely perfect…Thank you ever so much for a great service – I
can’t fault any of it. Great job. Your man Jon Hanson also extremely
accommodating with the delivery - all done in no time at all.
I particularly appreciated the very friendly service – thank you for
making this not insubstantial purchase a complete pleasure.
Best regards - Jonathan
1 October 2011
Just a short note to thank you and
Jon for all your assistance in choosing my Yamaha U3 silent piano.
Your customer service is second to none and much better indeed than
the people in London.
Many thanks - Michael
30 September 2011
We were looking around for an upright
piano that would be up to the musical demands of our Gr8 and Diploma
standard pianists. Our quest was over when we stumbled on the new
Yamaha YUS3 range. The quality of craftsmanship and resonant deep
tone this instrument possesses is second to none at this price
point. Harry and all the staff at the Music Box couldn’t do enough
for us. They provided a fuss free and reliable customer service.
They also offered us an excellent deal on the new piano with a free
stool thrown in and money back for an older piano we no longer
needed. Can’t be bad. Wouldn’t hesitate to buy from the Music Box
again.
Cheers
29 July 2011
I am writing to say thank you for the professional, friendly service
I received when I recently purchased a GB1 Yamaha Baby Grand piano
from your Manchester store.
My first contact was via your website which is an excellent
representation of your business, other websites were also good but
yours stood out, as it gave the detailed information I was looking
for, plus the prices were very competitive. I then contacted you by
phone and just a few days later I visited your store. At the store I
was greeted with a warm reception and all my questions were
answered, Music Box also matched all other prices I had previously
seen and a complementary piano stool, free first tuning and delivery
were also included with the price. Two days later the beautiful GB1
was delivered and installed without a scratch.
A big thank you to all the staff at Music Box for you professional,
friendly service. Yamaha should be proud to have such good
representation of their piano's in the UK.
I'll see you again for tea and biscuits next time I'm in Manchester!
Kind Regards - Gaynor Cook
25 June 2011
Thank you for the Baby Grand that was delivered last week. My son
and I ordered it on a Thursday and it was delivered the next day.
Although you were away at the time when we purchased the piano, we
just wanted to let you know what a great selection of pianos you
have and what a great team you have working with you. A big thank
you to John who stayed late on the Wednesday evening and true to his
word he had the piano tuned in your showroom for the Thursday so we
could try this out again, this is the one which we purchased. John
also delivered the piano on the Friday which was professionally
delivered and made light work of this. Thank you to Phil the piano
tuner, who played so beautifully. We have now booked Phil in for
July to re-tune and we are looking forward to hearing him play
again. We have no hesitation whatsoever in recommending your
services. We are so happy with the piano, every time I look at the
piano I grin like the Cheshire Cat, I feel so lucky and it’s
encouraged Liam to practice more, he’s never off it.
Many thanks - Sandra and Liam Tomlinson
16 June 2011
Many thanks guys for taking all my money away, in exchange for a
beautiful white Moutrie 152 silent piano (Seriously “What a
BARGAIN”). The help we received right from our very first telephone
conversation was exceptional, and at no stage during the process
have you failed to impress. Our piano is exceptionally well made and
beautiful in design, and as you were able to hide the silent box
internally it looks and plays like a classic. We are very glad that
we chose you. Jon, thanks for all your help.
Best Regards - Emerson
14 June 2011
I would like to thank you and the entire Music Box team personally
for the very professional, trustful and very caring handling of the
entire piano purchase and delivery process. Throughout the process
you and your team have been very helpful, proactive, transparent and
delivered everything as agreed and on time. Thanks to you my family
is now the owner of a wonderful Yamaha U1 silent piano. I will
recommend Music Box to anybody interested in buying a piano and am
happy to act as a reference if you need one.
With my best regards from Stockholm - Jan Meyer
6 June 2011
Just a note to thank you for the
speedy delivery of my new
Yamaha DC1M4 Disklavier piano. From the date of my first enquiry
to delivery was only two weeks which was impressive, as was the
price and agreed extras. The delivery team of Jon and Darren arrived
on time and had the piano assembled and demonstrated in less than an
hour whilst still ensuring that great care was taken to protect my
new flooring. Jon also ensured that I was comfortable with the
operation of the piano. You will recall that during the purchase I
sought information from you in regard to your business as I had
concerns about parting with a considerable sum of money up front to
a company that was unknown to me. You provided all the information
that I required and the company checks that I was able to make
reassured me. In the event I had no need for concern as you
delivered on every aspect of the deal that we had agreed. I am
grateful to you and your team for providing me with a piano that has
already within the first few days of ownership given considerable
pleasure. Having had a Yamaha upright player piano for over 25 years
I am amazed at the progress that Yamaha have made.
The modern Disklavier has to be heard to be believed. My
grateful thanks again. I would have no hesitation in recommending
you and your Piano Box Company to any prospective purchaser.
Kind regards - Owen Sayers
28 April 2011
I must say I have been thoroughly
impressed with the friendly and professional service I received from
you and your efficient transport team. I was looking for a
Yamaha
Disklavier for my house in the South of France, and I needed it
fast! Within 24 hours, you found me a number of suitable choices,
all very competitively priced, and within 3 weeks of my first phone
call to you, a gorgeous
C2E3 arrived in the South of France in
perfect condition, to coincide with my visit there. None of the
French or London-based piano dealers I called could match your range
of Disklavier products, prices and, importantly for me, speed of
delivery, and the piano’s 800 miles journey from Manchester was well
worth it. Thanks so much for everything, it’s been a pleasure to
deal with you and I will definitely tell my friends in London and in
France about the Piano Man!
Best wishes - Pascale
23 March 2011
I just wanted to email to say an
enormous thank you for the wonderful service my daughter and I
received from you when we purchased the piano from you. My daughter
attends Music College and her teacher advised that she needed
a piano, as opposed to the digital one we had, and recommended your
business in Prestwich. We found it very straight forward to make our
purchase as you had such a huge selection. My daughter is absolutely
delighted with the reconditioned Yamaha U3 we purchased from you.
It was great that you were able to be so flexible with delivery and
offer to come back to reposition the piano as we haven't quite got
it in the right place at present!!
I will be recommending you to My daughters friends.
Once again many many thanks to you and your delivery chaps too.
Best Wishes - Jacki De Campos
5 March 2011
Would you believe I was just sitting down here to do exactly that.
Our new baby arrived Thursday evening weighing in at something like
half a ton. The two boys had come a long way so we all sat down and
had a nice meal and a chat. Lovely guys and so professional. The
Moutrie 152 is a little beauty. She sounds great and looks great.
She's probably worth at least three times the price and possibly
will be in time as the Moutrie brand grows in reputation on his side
of the world. Having played this piano alongside Steinways,
Bechsteins, Yamahas and Kawais there is no way that there is what
can often be tens of thousands of pounds of a difference between
them and the Moutrie. It also has to be said that the style and
build of the piano is exceptional, absolutely gorgeous. All this
means is that the Moutrie is absolutely amazing value for money, not
least for the deal that is available at The Music Box. The duet
stool that arrived compliments of Harry is strong and beautifully
made, a pretty piece of furniture in its own right! (and large
enough and comfortable enough that one could almost lie down on it
and have a nap)
The whole buying process was so easy and relaxed. Everyone, not
least the boss himself King Harry, was so informed friendly, helpful
and efficient. I could not recommend the experience strongly enough.
Thanks again then to Harry and everyone at the Music Box, Manchester
for what is, for our family , a heirloom.
Thanks again - Jon Livingston
3 March 2011
Just want to say how happy I am with the new piano! It arrived last
Wednesday as scheduled, beautifully packed and delivered, all the
way to snowy Finland (thanks, Leanne, and all at Nortex and
partners!).
And a special thanks to you, Harry. I really appreciate the
professional standard of care and attention to detail that I
received from Music Box Ltd, from the initial enquiry all the way
through to delivery.
A musical instrument is one of life's rarer investments, both
spiritually and financially. I'm truly grateful I put my trust in
the right place!
Most sincerely - Stefan, Finland
8 February 2011
Just a quick email to thank you once again for my
Yamaha U3S piano.
I am delighted with my new piano and particularly impressed with
your friendly and efficient service.
Regards - Barbara Jones
24 December 2010
Just wanted to say thank you for getting the piano delivered in time
for Christmas.
I am glad we decided to buy from Music Box as the service has been
excellent. Everyone we have dealt with has been very helpful and
your delivery guys were very good and got it in and setup in no
time.
Have a great Christmas and all the best for New Year.
Regards -
Paul
22 December 2010
What a great pleasure it was to deal with you and John you really
did everything you promised even in this difficult time regarding
the weather conditions. Michael said the piano looks wonderful and
sits perfectly in the hall. We will recommend you to friends always
you deserve to be recognised as a gentleman of his word which in
this day and age is very hard to find. A very Merry Christmas to
you.
Warmest wishes from Janice and Michael
6 December 2010
Thanks for the excellent service. My daughter is over the moon with
the piano.
Regards -
Pete
19 November 2010
With reference to our recent order
Yamaha U1 we would just like to
say how pleased we were with the prompt, efficient and very friendly
service we’ve received. Our new piano is beautiful, and was
delivered the day after the order was placed. All the staff we dealt
with were extremely helpful, and able to advise us about the best
piano to suit our requirements, answering all our questions and
finding us not only the perfect piano, but good value for money too!
Excellent service, and we would not hesitate to recommend you to
others in the future.
Many thanks also for dropping the keys off the same day that we
asked about them.
Dawn Griffiths
Fir Tree Primary School
2 November 2010
I wanted to drop you a line in appreciation for the professional way
in which you and your team delivered the recent fleet of Yamaha
pianos to Ampleforth College. Even though the delivery was large you
were still more than happy to give of your time to help us move
other pianos around the campus. I was struck by the strong “can do”
attitude of your team and found it to be a fantastic asset. I must
also say that I enjoyed getting to know you very much. Your open,
honest and straight forward approach to business was refreshing and
it is no surprise that the Music Box is thriving. I hope we will
have the opportunity to work together again in the future.
With warm wishes and many thanks,
Patrick McBeth
(Head of Keyboard, Ampleforth College)
2 November 2010
The New Yamaha DC3M4 Disklavier Grand piano is amazing! Having great
fun and it sounds amazing. Thanks to you and the team in delivering
the Piano in perfect condition.
Kind regards -
Kevin Savage
18 October 2010
Many thanks for your help supplying a Yamaha U3 Disklavier and
Yamaha C3 grand for the University of Leeds. The prices you gave us
were very competitive and the instruments were delivered promptly
and in excellent condition. The staff who delivered them were very
helpful, clearly experienced at moving pianos and acted with the
highest levels of professionalism at all times. We look forward to
working with you again in the future.
University of Leeds
8 October 2010
Just to say that I have had my
Yamaha U1 nearly a year now and it
continues to delight with excellent tone and good pitch retention.
Also the service I received from yourselves was nothing less than
excellent.
Many thanks -
K Chown
8 October 2010
Hey Harry,
Thank you so much for getting the piano to us so quickly its
AMAAZING!!
We love it! -
Jodie
20 September 2010
Thanks for your hospitality when we came down. It made playing and
choosing the piano a very relaxed and easy experience. The GB1
sounded really good and I'm sure will get lots of use in
Forfar.
Thanks again -
Euan
PS we looked at the Youtube clip... EXCELLENT!!!!!
14 June 2010
Just dropping you a line to say how fantastic the Piano is. It’s a
real beauty and plays like a dream. The guys who delivered it were
very professional and took great care of the Piano and our living
room (especially the recently laid new wooden floor !!).
You were great to deal with, true to your word and I will recommend
you to any of my friends or family thinking of buying a Piano in the
future.
Much appreciated and thanks again
Richard
10 June 2010
Your people delivered the Yamaha C3 a couple of days ago and despite
my reservations about attempting to get it into our preferred room
due to very limited access they managed it without drama.
I would like to thank you for the superb service you and your staff
have given us, you allowed my son Jack to spend up to three hours in
your warehouse playing on various pianos and, although we did end up
buying the one we were originally set on, it did confirm to us that
we had chosen the right instrument for us.
I can truly say that it was almost a pleasure to spend so much
money, it was certainly painless anyway.
Thank you very much Harry.
Very best wishes.
David Cooke
Stockport
20 May 2010
I would just like to thank Harry Jon Ronnie and Mike for all their
help, time, patience and excellent service they gave, when I spent
over four hours in their shop playing the different pianos. They're
really lovely people and I don't think you'd get a better deal off
any other guys in the UK than these. Highly recommended !!!!!
Carole
19 May 2010
Thank you for the excellent piano. My children love it. The service
and communication has been excellent and I will recommend you to
other people who are thinking about buying a piano.
Rachel Stephenson
23 April 2010
Many thanks for the wonderful service that you provided and the
delivery of our excellent new piano. I am delighted to say that what
you say on the box is what you do and with no hidden extras.
The piano was brand new as stated and faultless, at a lower price
than any other supplier I could find (and I did search long and
hard), and delivered within three working days. Wonderful.
I must make a special comment about the expert operation of the two
delivery guys. They kept me informed of their progress and arrived
within a couples of minutes of the ETA. They demonstrated
exceptional ability in how they moved the piano, and set the
instrument up in place where we wanted, it all within about ten
minutes of their arrival.
Praise well deserved and long may you continue to give satisfaction
to all your customers.
Gerry
9 December 2009
Thank you so much for your fantastic service and the super speedy
delivery of my piano stool. I am most pleased with it. After a bad
experience with another piano retailer, you have given me back faith
in Internet shopping!
Regards
Laura
3 December 2009
Piano is great, thank you very much. The guys who delivered it
were very good and punctual. If someone is looking for a piano I
shall recommend you.
Thanks again
Quresh
30 November 2009
The dust has now settled following the move into our new home.
Things have worked out really well and bride of place is our
fabulous Yamaha Disklavier.
I felt I had to write to thank you for the marvellous service from
our first contact when I was trying to source the right piano all
the way through to the delivery and setting up of my piano. You were
competitive on price but it was clear from what you had to say that
there was not going to be any compromise on quality of product or
service delivery. You listened well to what I was trying to achieve
and found the perfect solution for me – which I have to say when I
set out to find a piano - was far better than I had really thought
possible within my budget.
You always took time to deal with any queries I had and the 300 odd
miles between us didn’t matter at all. John, who delivered the
piano, was great and although not a pianist himself was incredibly
enthusiastic about the whole thing. It goes without saying that the
piano arrived on time and without a hitch.
We are getting enormous pleasure from our disklavier that includes
the non-playing members of the family as well.
I would have no hesitation in recommending you to anyone looking for
a piano.
Thanks again you’ve added so mush to our new home.
Kindest regards
Robert Nelson
November 2009
I just wanted to send you a quick note to express how delighted I am
with the piano, the service and support I have received from the
Music Box. As you know I was originally looking to purchase a Yamaha
C3 Grand piano and as I live near Milton Keynes I travelled to the
main Yamaha dealerships in the surrounding areas and London trying
to find my dream piano.
Fortunately I found the Music Box and after taking a drive up to
Manchester with my Music Teacher (who has supported famous
professional music artists), we were able to experience the vast
range of pianos you had available in your showroom.
We finalised our choice down to two fine instruments, the Yamaha C3
Grand Piano and the Moutrie 186 Grand Piano.
After much practice and deliberation trying to separate the two
instruments side by side, we decided to purchase the Moutrie 186 (Moutrie's
equivalent to the C3). It is a superb instrument, it boasts
excellent sound and build quality and is simply unbelievable value
for money.
Jon delivered the piano and set it up for me 5 months ago and we are
delighted with the piano in every way. After recently experiencing a
minor clicking sound, you promptly sent an engineer to my house who
fixed the issue in under 10 minutes. As a result of my experience I
will never consider buying a piano again from any another supplier.
The piano, the support and ongoing service I have received from the
MusicBox has been exceptional.
If you ever have any prospective customers who would like to speak
to a Moutrie 186 owner, please don't hesitate to send them my way.
Yours sincerely
Richard Bendall.
13 June 2009 20:47
We had a piano delivered from you yesterday and are delighted with
it. We wish to thank you for the friendly and pleasant way in which
the transaction was carried out. Also the delivery men were very efficient.
Thank you once again.
Regards. Mr & Mrs. William Schofield. Bolton.
Dear Harry and Family.
You recently sold a Yamaha B3 to one of my students, Kelsey-Beth crossley.
The level of service received has been excellent despite the difficulties
in getting the piano upstairs!
Kelsey loves the piano and the price she paid was excellent - no other
Yamaha dealer came near!
Thank you for sending the lovely piano stool to me, it was very kind
and much appreciated.
Looking forward to using your services again,
Regards,
Neill Oldham-Campbell
Head of Expressive Arts
Director of Music
Bispham High School
Blackpool
Sent: 10 February 2009 16:05 - Subject: GREAT PIANO!
Hi!
It's Gabriela from Romania. I've just received my B3 silent piano today
and it's absolutely beautiful, the look is great and the sound is excellent.
I'm very happy with it!!! It's a jewel. I would like to thank you all
at music-box for being serious, very very prompt (which I've appreciated
the most) and great communicators . And thank you especially for THE
GREAT DEAL! EXCELLENT PRICE! I can't believe that I got my piano in
just 5 days!!! I highly recommend music-box to the whole world!! Thank
you very much for everything!
Take care.
Love,
Gabriela : ))
Sent: 03 December 2008 13:18 - Subject: U1 purchase
Hello Harry,
Many thanks for the help and guidance from yourself and John in my search
for a quality upright piano and for regularly keeping me updated regarding
the delivery. Installation by John and his collegue was undertaken with
great care and seemed a lmost effortless.
The U1 feels superb and has a very clear upfront sound. A few of the
keys need some slight action adjustments, but hopefully when it gets
its first tuning in its new home these will be sorted and it will continue
to impress.
Thanks again for your time and help.
Steve Warburton
Dear Harry
The Moutrie 118 stand up piano turned out to be a fantastic success
and birthday present for my daughters. You provided a great service,
I was impressed that you managed to deliver it on the day. She was absolutely
thrilled. . The white high gloss lacquer finish and the chrome hinges
and ironmongery work very well with the rest of our interiors. Since
I am an architect this was a very important issue.
The extras you've included, stool, cover, key etc are very useful. It
was a pleasure to deal with you and excuse my initial hesitation, but
as you know, buying something unseen could go wrong. Not in this case.
Thank you. I'll be pleased to forward your contact to all our clients.
All the best -
Thomas Zieglmeier
Sent: 11 November 2008 10:58 - Subject: Fantastic Service!
This is just to say what a pleasure it has been to do business with
your company - from start to finish, plus all the bits in between, I
have had nothing but good service, helpful advice and fulfilled promises
- thank you! We are delighted with our new Moutrie 122, bought on the
recommendation of my brother Duncan Grosser, who bought a Moutrie grand
from you a few months ago. I am a "born-again" pianist [of a very modest
standard] with time now to really enjoy playing and the piano is a delight
- I have played for at least an hour every day since taking delivery
five days ago. The workmanship is faultless, down to the finest detail,
and it fits in our dining room as though it has been there for ever!
If you have any potential customers in our area who would like to see
one without travelling to Manchester we would be happy to help. Once
again, thank you to your team, especially Jon who couldn't do enough
to help [and hadn't even time to stop and have a cup of coffee!] - we
would certainly highly recommend you and Moutri pianos.
With best wishes -
Mollie Lister
Denver, Downham Market
Sent: 06 November 2008 15:50 - Subject: new Yamaha piano
Can I please give your staff and company the upmost gratitude for an
excellent service from the purchase over the telephone, to the assistance
with the delivery to the Isle of Wight. This is probably the smoothest
transaction I have ever done. You are extremely trust worthy, efficient
and professional.
Many Thanks and Kind Regards -
David Battle.
Dear Harry
First of all please accept my apologies for the delay in writing this
thank you note.
Both my husband and I were very impressed with the service provided
by you from start to finish. Truly a professional team.
My grandson is very pleased with his Yamaha U1 and so are we!
Hope Jon is having a great time in Gran Canaria - we might see him over
there as we are flying on Saturday.
With very kind regards -
Shashi Maini
Dear Mr Harry Zammit
I would like to take this opportunity to let you know how delighted
we are with the new Yamaha C7 grand piano you delivered to us last Thursday
morning.
Our Arts Committee have been fundraising for a piano for over twenty-five
years and they are thrilled to at long last see the perfect instrument
for our venue in place.
We took extensive advice including that from the Arts Council of Northern
Ireland and sought numerous quotations, (as you know) to ensure we got
the very best instrument and deal possible.
Harry, you really came through for us on an amazing price and just the
best service possible from quotation to delivery. Your personal management
of our purchase maintained confidence and consistence throughout. The
delivery ran like clockwork and your staff are a credit to the company.
The ease and speed of the process has made it a pleasure to do business
with you and I am more than pleased to recommend your services wholeheartedly.
It is now my job to see the instrument used and enjoyed by all our communities,
young and old, artists, participants and audiences, tastes; popular,
refined or broad.
Thank you Harry.
Sent: 20 June 2008 14:43 - Subject: RE: GC1S PE
Hi Harry,
I took delivery of my piano a few months ago, and it's great, I love
it.
I can't believe that something that large/heavy and complex could come
from the other side of the world, and be delivered to my home in immaculate
condition!
Your two delivery guys were great by the way, very professional and
perfect gentlemen.
I phoned a while back and spoke to a lady at your showroom who said
it was best to leave the post delivery tuning a while longer, to allow
the piano to settle.
When could you arrange the post delivery tuning? ( is this something
you arrange, or do you give me their number to arrange a date afterwards?
)
The pitch is still quite good, just a slight ringing on a few of the
higher notes, more emphasised when pressing the sustain pedal.
Many Thanks -
Mark Mcclumpha
Sent: 21 May 2008 11:17 - Subject: Piano delivery
Dear Harry,
This is just a quick e-mail to say many thanks for arranging the delivery
of my piano yesterday. I was impressed that you were able to deliver
so quickly and professionally and I am very pleased with the quality
of the piano. Thank you for your and your delivery team's efforts. It
has been a pleasure to work with you and to receive such a good service.
As we have previously discussed, I will be keeping the piano on loan
whilst deciding whether to upgrade to a Yamaha YUS1 Silent. If I do
decide to upgrade, you will treat the £2,950 I have paid as a down payment
for the Yamaha and you will swap the two pianos without a delivery charge
and provide a free re-tuning once the Yamaha has settled in. Alternatively
if I decide that I want to keep permanently the piano you have just
delivered, you will treat the money I have paid as the purchase price
and there will be nothing more to pay. I will let you know as soon as
possible whether I want to upgrade to the Yamaha.
As just mentioned when we spoke on the telephone, I think that the A
flat below middle C on the piano delivered yesterday went out of tune
during transit. You have kindly said that you will arrange for the piano
to be re-tuned for free and I look forward to receiving the tuner's
details. Thank you very much for providing this service.
Many thanks once again and I look forward to hearing from you,
Regards -
Edward Sawyer
I would like to say "Thank You" what a pleasure it has been purchasing
a new piano through you. We came to the shop last Saturday and was met
by John who was absolutely brilliant, he gave us all the advice we needed
from technical, price, look and made us feel very welcome.
John let Emma play as many pianos as she needed, not once did he put
any pressure on us to make a decision.
When we agreed on one, John said he would deliver it that week. When
John rang on Monday and said it would be Wednesday that week I was shocked
as you normally have to wait weeks for anything to be delivered.
Emma loves her new piano and the difference is amazing in the quality
of the sound.
I will certainly recommend you and once again a big thank you for such
a lovely friendly service which is very rare to find these days.
Regards -
Mrs & I Larne
Sent: 09 April 2008 17:09 - Subject: Receipt of Moutrie Grand
Piano
Dear Harry,
Thank you for delivering our Moutrie grand piano to our new church in
Bury today, April 9th 2008.
I would like to express our thanks for fulfilling every detail that
you promised on time and in full.
The Moutrie grand appears to be excellent value for money, compared
to other makes of grand pianos, which cost considerably more.
I have now played the piano in the venue and it sounds excellent and
certainly filled the space with sound, even the workmen outside the
church came in to listen. We are now looking forward to using the Moutrie
piano as the main instrument in our new church as from next Sunday.
I will certainly have no hesitation in recommending your company and
its good service to other interested parties in the future.
Best Regards
G. Barry Sugden
Musical Director
Sent: 20 December 2007 15:12 - Subject: enquiring about piano
Just a note to say thanks for delivering the piano to Braggington yesterday.
My wife loves it and I have earned enough brownie points to see me through
to the Spring. You have been easy to do business with.
Kind Regards,
Don Lindsay
Manager Service Marketing
XPart – A Division of Caterpillar Logistics Services UK Limited
Sent: 09 November 2007 09:03 - Subject: Re Piano Purchase
Harry
We are writing to say how happy we are with the new Moutrie Grand Piano
with Piano Plus its easy to use and sounds fantastic. Can't wait to
buy some more titles to play.
Thanks for the excellent service you should be proud of your business.
Good luck for the future.
Kind regards -
Keith & Denise Martin
Sent: Sun, 28 Oct 2007 21:55:20 +0000
Harry,
Many thanks for your prompt attention vis Aaron on Wednesday. Everything
seems sorted now and I am delighted with both the piano and the service
which you have delivered. The piano has attracted a great deal of interest
here and has had many compliments from a variety of musicians both amateur
and professional. The delivery of the piano was incredibly smooth and
professional; your delivery men encountered several steps and a rather
taxing front door with the minimum of fuss. I can't believe how seamless
and easy the whole process has been - thank you very much indeed.
Kind regards, -
Heather Foxton
Sent: Sun, 28 Oct 2007 19:02:27 +0000 - Subject: Our New Moutrie
186
Dear Harry,
Just a word to say many thanks to all at Music Box for the attention
we have received during the purchase of our new Moutrie 186 grand. Despite
it's journey down to Hertfordshire, it has stayed very well in tune
since it arrived just over a month ago. I have tweaked a few unisons
here and there, but even to my critical ear, it won't need to be fully
tuned for a while yet. That says quite a lot for the build quality I
think. These really are such good pianos, and for the money, they are
unbelievable. I'm recommending them to all my tuning customers whenever
I get the chance! Big thanks also to the transport team, and to Arron,
your technician, who did a very thorough job a few days ago in making
a few final adjustments to the action. it now plays wonderfully. I really
believe that the 186 comes seriously close to the Yamaha C3 in playability
and sound quality, despite the huge difference in price. In fact I think
the bass is clearer than the C3. And combine that with the warmth of
the mid and upper parts of the keyboard, which really brighten up with
increased velocity, and overall you have an excellent piano. If you
have any potential Moutrie buyers down our way, they would be most welcome
to come and try ours first! Many thanks again Harry.
Best Wishes -
Duncan Grosser
Sent: 26 September 2007 14:43 - Subject: RE: enquiring about piano
Dear Harry,
Following delivery of my Moutrie 186 from Manchester to the South Coast
it has now been fine tuned and regulated by my piano tuner (who numbers
one of the world's leading concert, broadcasting and recording pianists
amongst his many clients) and my piano now plays and sounds absolutely
superb. You have received an emailed report from the tuner that concludes
that "taking into account size, quality and price the Moutrie is as
good a buy as you are going to get!" I couldn't agree more.
Furthermore I would just like to pay tribute to the excellent and efficient
service that you provide. My initial contact was in regard to another
brand of instrument that brought forth your remark "What do you want
to buy one of those for when I can supply a much better grand piano
for less money. What is more I will transport one to your house in Dorset
for a fourteen day trial - at no cost to yourself - and if you don't
like it I'll arrange to collect it, again without any cost to you.
This was an offer I could not refuse from a man who was prepared to
put his money where his mouth is!
The piano duly arrived at the appointed hour on the day scheduled and
was installed in the house with quiet confidence , skill and expertise
by your two vehicle drivers.
Initial playing next day indicated that the piano had gone out of tune
slightly during transit and I also found the touch rather heavy for
my personal liking. A brief telephone call to you brought immediate
agreement for me to contact a local tuner to correct the situation -
at your expense.
Harry - I couldn't be more pleased or delighted.
Regards -
Doug Parris
Sent: October 4th 2007.
Dear Harry,
My wife and I want you to know how satisfied we are with our new Yamaha
PX124 which arrived last Thursday. It will serve as a very useful partner
to our fine Yamaha C Grand which is also relatively new in that it was
purchased only two years ago.
Your delivery men arrived promptly at 6-30pm as they had informed us
earlier in the day. Personally I feel they have must felt totally exhausted
having been on the road from early in the morning, especially facing
the long haul back to Manchester. However, that did not come across
in their dealings with us since they were most friendly and helpful.
Today, our regular Tuner Mr T Twissell from Bath came and spent much
of the day tuning the two pianos with the result that they sound superb
in duo work. It is our plan to have the new piano retuned every three
months for the first year since I know just how long it takes for the
strings/soundboard to settle down. A certain amount of stretching is
inevitable and it is my view that if a new instrument is well-cared
for tuning-wise during its first year, it pays dividends in the future.
Finally, I must say that my wife and I will have no hesitation in recommending
you to any of our pupils who may be looking for a new piano.
Yours sincerely -
Peter Barnes
Sent: 09 July 2007 15:14 - Subject: Re: Piano for North Pier
Harry,
Thanks again for all of your help with the Yamaha piano for the North
Pier. Your team did a fabulous job in getting it in and out and the
instrument itself was perfect for the show. I hope they showed you the
show brochure and your credit in it.
please note that we have just moved, new address as below.
Thanks.
Best wishes -
Michael.
www.ThatsEntertainmentProductions.co.uk
Sent: 02 July 2007 19:56 - Subject: Thank You Hi Harry,
Just a line to say thanks for a smooth, trouble free delivery and that
we both love the new piano and also to ask what the little red things
are for. I'm sure that Jon told me but I obviously have either forgotten
or didn't take it on board.
Regards - Mr L
Sent: 20 March 2007 15:04 - Subject: Re: enquiring about piano
Harry,
If I could give your company 12 out of 10 for punctuality, care, politeness,
efficiency and overall excellence I would. Brilliant and such a pleasure
to have had you provide the piano moving service. To pot with numerical
balance, I give you 12 out of 10!
I am most grateful and will have no hesitation in recommending you.
Carl
Sent: 19 March 2007 09:37 - Subject: Thanks for speedy and courteous
service
Dear Harry
I'm just writing to thank you and the team for an excellent and speedy
service from all concerned. My PX124NT is now very much at home and
the new stool is great too. I shall now have to start practicing again.
On the day of delivery, the van (with piano) arrived at my house before
I did. Being a courteous pair (John and Mr X), they didn't give me a
hard time despite waiting an extra 20 minutes while I drove home along
the windy roads of rural Perthshire. However, the sun was of course
shining (this is Scotland) and it was a lovely afternoon to have a wee
wait. Suffice to say, the weather's getting its own back and it's now
bucketing down in snow.
I shall leap at the chance to recommend you to anyone who is after a
new piano.
Many thanks again -
Alison
Sent:7 March 2007 15:04 - Subject: Re: enquiring about piano
Thank you very much for the Piano: DC3M4 Disklavier It is fantastic
and I really enjoy it. We now have concertos every night.
Thanks again,
Kind Regards,
Val
Sent: 03 February 2007 13:53 - Subject: Yamaha Disklavier DU1A
Hello Harry,
Just like to say thanks for the excellent service and delivery speed
received when purchasing the Yamaha Disklavier DU1A. I am very happy
with the instrument and would highly recommend your services in the
future.
Regards -
Daren Horwood
Sent: 02 February 2007 10:59 - Subject: Moutrie 186
Dear Harry,
The Moutrie 186 piano was delivered at about 7.30 this morning - the
removal guys being most efficient, despite having to wheel it halfway
round the garden to get it into the house!
My thanks go to you, and also to them, for my new toy - and you'll also
be pleased to know it's stayed almost completely in tune, so my tuner
shouldn't have very much to do when he comes on Monday.
I'm very pleased with my choice; the treble tone is nice and clear,
and the bass remarkably rich sounding compared to the Webers, Waldsteins
and Reid -Sohns I tried before coming to see you. I hadn't expected
to not only get a stool, but also castor cups and a frilly edged cover
as well - there's even a cover for the stool !?
Please feel free to use any part of this email as a testimonial for
your website, and also, for the time we remain in UK, I am happy for
anybody in the vicinity wanting to consider one of these pianos, to
come and have a look at mine if they wish.
I'm assuming you have presented our cheques - but just in case you haven't
( which I think is somewhat unlikely !) - can I just say to please present/clear
the Halifax one before the 14th February, or it reverts to the usual
high interest rate!
I'll keep in touch, and maybe you'll get some business - either from
Tony Addy, my tuner/technician if he's impressed ( I hope he will be..),
or from fellow musicians or pupils. I'll also in due time put some reviews
of the Moutrie grands on various websites.
I hope your new shop front went in well yesterday
Anyway, Thanks again,
Kind regards -
Anne
Sent: 17 January 2007 14:16 - Bacup and Rawtenstall Grammar School
- Yamaha C7
Dear Harry
I just thought I would drop you a quick line regarding the Yamaha C7
that you supplied in
December. Everyone at school and all associated with school are absolutely
delighted
with the instrument. The tone is amazing and the sound fills the school
hall. If you follow
this link you will see reference to the piano on our website
http://www.brgs.org.uk/news/2006-07/speechnight06/index.asp . Please
feel free to use
the photograph as required in your own promotional literature.
We will continue to send any interested parents and parties your way
when they enquire
about pianos through the music department. I am delighted to say that
all 150 students
in Year 7 (11 year olds) have just been issued with a musical instrument
each. This will
continue with other year groups in years to come. I expect large numbers
of pianists to
emerge!
On a personal note – any news of the delivery date for my silent upright?
If you could
give me an idea of when to expect it I’d be very grateful.
Thanks again for all your help and support.
Best wishes -
Marc Morris
Sent: 25 October 2006 12:14 - Subject: Re: yamaha piano
Harry
Our Yamaha U1 piano was safely delivered yesterday evening and we are
delighted with the instrument. It is truly magnificent and we are sure
will give Jamie hours - I mean years!! - of pleasure. What a fantastic
deal and brilliant, fast and efficient service!
Rhona (aka one very satisfied customer!)
Sent: 15 October 2006 20:04 - Subject: Re: enquiring about piano
Delivered to HOLLAND (Disklavier)
Hi,
I received the piano 2 days ago.
Super machine !
Thanks again -
Marco
Sent: 09 October 2006 10:59 - Subject: RE: quotation
Hi Harry
The piano is amazing! even better than I ever imagined.
I have been rather hopeless at organising a piano tuner. Could you let
me have the details again of the tuner that you recommended and that
you so kindly offered to pay for!
Emma
Sent: 25 September 2006 22:09 - Subject: Thank You...
My wife and I would just like to say thank you for your quick service,
when we recently purchased a Yamaha Upright Piano from you, the service
we received was second to none, even though we live in Scotland, and
your company is in Manchester we thought we may have some problems,
but the purchase and delivery went extremely smooth.
We would have no hesitation in recommending you to anyone, a first class
service.
We would also like to give a special thank you to the 2 delivery guys,
they were really good, getting the piano into place, we thought, would
be a nightmare, but they really were good, they were extra careful with
the piano, and it had to go round some pretty tight turns, to get it
in, but they took their time, and made sure, firstly the piano was safe,
and they were also extremely careful not to damage any of the furniture
they had get past to get the piano into place....
Once again, many thanks.
Regards -
Tony & Deana Price,
Lockerbie, Scotland.
Sent: 12 September 2006 19:14 - Subject: For Harry - a testimonial.
Dear Harry,
My piano is wonderful! Everything you promised and more. It is the realisation
of a 50 year old dream, so - thank you very much. You are a rare thing
today - a 100% totally honest man providing a superb service, and after-service.
Having never before owned a baby grand piano, I was completely dependent
on you, and I would recommend you to anyone without hesitation. Thank
you again, for all your help, back-up, reassurance, and for my magnificent
Schumann piano.
Sincerely -
Dulcie Matthews,
Shap, Cumbria.
Sent: 11 September 2006 08:24 - Subject: enquiring about piano
Harry,
Tried sending you this note yesterday but I don't think it went through.
Just a quick note to say thanks to you and your guys for the great service,
from start to finish when I ordered my wife's piano.
You were true to your word; my wife was absolutely over the moon with
the Baby Grand which was delivered on her birthday complete with large
pink ribbon.
My friends couldn't believe how you managed to save the day. I had previously
ordered a piano from another supplier who rang me to let me down four
days before delivery.
I ordered from you on the Saturday and it was delivered the following
Tuesday - just brilliant! What a pleasure to find that customer service
is still available somewhere in the UK. If I ever hear of anyone who
wants a piano ? I'll be sending them your way
Thanks -
Keith Stanton
Director - Manufacturing
Aston Martin Lagonda Ltd.
Sent: 12 June 2006 22:25 - Subject: Yamaha u3 testimonial
Many thanks for a superb piano. I bought this piano untried and unseen,
the price was so good I decided after talking to the pianoman to buy
the piano on trust. The piano is really excellent to play, case condition
looks as new and delivery from Manchester to Hexham was quick, courteous
and very efficient.
Many Thanks -
Christine
Hexham Northumberland
Sent: 11 March 2006 11:49 - Subject: My new Yamaha U3S
Hello Harry,
I just wanted to drop you a line to thank you for the superb service
I received when I bought my new Yamaha U3S Upright Piano from you recently.
I appreciated your informal style - knowledgeable and informative, but
giving no "sales pressure". Being able to play three examples of the
model I was looking for gave me a tremendous sense of confidence. And
your prices are as good if not better than any you'll find anywhere
else in the UK !
But that wasn't the end of it. You then said that you could piggyback
my piano on a delivery being made the following day ! Your delivery
team are real pros. They unloaded and installed the piano in twenty
minutes, despite some difficult manoeuvres through my hall and into
my studio. Not one mark ! Their friendly professionalism was a real
bonus - they are great ambassadors for your business.
Please feel free to place this testimonial on your website.
Thanks again and best regards -
GL
Chesterfield
Hi Harry
Doug Davison , the local piano tuner has just let me know that he received
a cheque for the adjustments from you . Thanks very much for your assistance
with this . I had already paid his bill , but he said that he will repay
me .
The whole package that you provided from the initial order , to shipping
, and then after sales has been second to none . I was worried at first
about buying a new piano from the mainland , but you made the whole
thing easy and problem free .
My son plays everyday now , and he is delighted with his new piano .
Once again , many thanks for the service you provided . I will call
in and have a coffee with you the next time I am in the Manchester area
.
Best Regards -
John
Isle of Man
Sent: 06 December 2005 07:59 - Subject: Thanks
Hi Harry,
Just wanted to drop you a wee line to say how delighted I am with
my new Yamaha baby grand. Jon and his mate took no time to install it
after what was a long and foggy trip over to Northern Ireland. Since
then I've had as many vists from family members as I had prior to my
wedding day in June !! They too enjoyed listening and playing to the
new addition to the family, in fact I wouldn't be suprised if at least
one of them upgrades their up-right in the future.
Once again thanks for a highly efficient service.
Regards -
Angela Gormley-Mc-Glynn
Sent: 28 November 2005 16:59
Hi Harry
Just thought i would drop you a line to say how refreshing it was
to deal with someone who did exactly what they said they are going to
do. Also how polite and courteous you delivery men were, The whole experience
was just like buying from one of the major stores with the added benefit
of saving money........
Regards -
Mr & Mrs N (Bakewell Derbyshire)
Ps When do you think to stool will come ...?
Sent: 03 October 2005 12:36 - Subject: New Piano
Hi Harry,
Just a quick note to say how much we are enjoying our new piano at Worsley.
It was tuned last Friday and now sounds great. Thanks for all your assistance.
Can you tell me when the new duet stool will be delivered - just want
to make sure someone is at home. Once again, many thanks.
Hope to hear from you soon.
Hugh Keachie
22 August 2005
Dear Sirs,
I recently bought a 5' Marshall & Rose grand piano from you.
The piano was excellent value for money, in fact by far at the best
price I could find for an instrument of this quality, and was delivered
by yourselves smoothly and very quickly.
I was really surprised at the quality of this instrument for this price,
it is both cosmetically and mechanically superb and plays beautifully.
I would therefore have no reservation in recommending your company for
quality, service and price, and you are welcome to quote me on these
comments.
James P Battersby
Snr. Lecturer in Antiques & Design , University of Central Lancashire
Sent: 01 September 2005
Hello Harry,
The Yamaha C3 has arrived ,and your boys did a brilliant job of installing
it in the house, even though we have got the plasterers in as well!.
I have had a quick look at the piano and it is superb. The cover is
still on it at the moment (thanks for that), but it will be off as soon
as we lose the builders, and I will have a chance to play it properly
then. I am thrilled to bits, to say the least. Thank you so much for
all your help and patience in my search, you have been fantastic. I
would not go to anyone else for my pianos in future, and will recommend
you to all my pupils.
Best Wishes to you and Debra, and thanks again,
Elizabeth , North Wales
Sent: 19 August 2005
Hi Harry
Just thought we'd send a quick email to say thank you for your help
and advice in the process of buying our new baby grand piano. The whole
process has been so easy and the piano is now in place and sounds absolutely
fantastic! I would have no hesitation in recommending you to others.
With thanks -
Jo and Stuart Pearson
PS Have you got any names of piano tuners in the Hitchin/Herts region?
Cheers
Sent: 11 July 2005 09:40 - Subject: Re: enquiring about Yamaha pianos
Hi Harry/Debra
Just to let you know my Piano arrived yesterday - I totally love it
!!!!! The two lads that brought it were great and it was installed within
minutes.. Id totally recommend buying from you to anyone.. Thanks again
for all your help.
Best Regards - Rachel
Cork City
Dear Harry,
Just a short note to say that we are very pleased with our new Carl
Reutner, 155 baby grand. It has a lovely finish outside and inside.
The mahogany colour is wonderful.
The action is all that you said it would be ; really even and neither
too hard or too light.
I really appreciate the prompt service and care that you provided and
every thing that you promised you delivered , especially considering
that we ordered the piano "sight unseen".
The two lads who delivered the piano provided a very professional service
which is very rare these days. As you know, I am a professional music
teacher, and I would recommend your company to anyone wishing to purchase
a piano.
Kind regards -
Margaret van Tebberen ( A.Mus.A.)
Aberdeenshire.
Afternoon Harry
We are both delighted with the piano and the stool, which are already
looking at home. Dennis and Brian were fantastic and very capable. What
a stroke of luck about the van!
Still tipping down here - you will see on the pictures that the ?lads?
got very wet but the piano stayed cosy and dry.
Only one thing where were our Music Box T-shirts, (Been there, done
that&etc.)
Have a good holiday - hope they bite well (the fish that is).
Many thanks -
Alec and Linda
Harry
Hope you had a good holiday and that you managed to equal or beat
the 30-pounder!
Just to let you know that the S4 is settling in very nicely – we can't
really imagine how the living room used to look without it. It really
is a fantastic beast and is getting lots of use.
That and sharp humidity changes this close to the mountains mean that
our tuner, Patrick Domene, will also be very happy. He came to do the
first tune a couple of weeks ago and was absolutely knocked out by the
S4 – don't think he'd ever played one before, although he has a C3 himself.
I keep trying to persuade him to ask you for a quote to upgrade, although
I'm not sure this would be a great idea for us as his fees would have
to go up to pay for it
Hope you managed to find a good home for the Chappell.
Thanks again for a great piano and super service, as you can see we
are already doing our best to get you some more sales! Best regards
Alec
Harry,
Just to let you know that our piano arrived last night as promised and
was installed without any problems. The purpose of this email is just
to let you know how pleased we were with every aspect of the service.
A quick delivery and installed in less than 5 minutes with the utmost
precision and care. What else can I say,
Many thanks.
Regards -
Keith Sherratt (Hilderstone, Stone, Staffordshire)
  
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