Testimonials

14 June 2010

Just dropping you a line to say how fantastic the Piano is. It’s a real beauty and plays like a dream. The guys who delivered it were very professional and took great care of the Piano and our living room (especially the recently laid new wooden floor !!).

You were great to deal with, true to your word and I will recommend you to any of my friends or family thinking of buying a Piano in the future.

Much appreciated and thanks again
Richard

10 June 2010

Your people delivered the Yamaha C3 a couple of days ago and despite my reservations about attempting to get it into our preferred room due to very limited access they managed it without drama.

I would like to thank you for the superb service you and your staff have given us, you allowed my son Jack to spend up to three hours in your warehouse playing on various pianos and, although we did end up buying the one we were originally set on, it did confirm to us that we had chosen the right instrument for us.

I can truly say that it was almost a pleasure to spend so much money, it was certainly painless anyway.

Thank you very much Harry.

Very best wishes.
David Cooke
Stockport

20 May 2010

I would just like to thank Harry Jon Ronnie and Mike for all their help, time, patience and excellent service they gave, when I spent over four hours in their shop playing the different pianos. They're really lovely people and I don't think you'd get a better deal off any other guys in the UK than these. Highly recommended !!!!!

Carole

19 May 2010

Thank you for the excellent piano. My children love it. The service and communication has been excellent and I will recommend you to other people who are thinking about buying a piano.

Rachel Stephenson

23 April 2010

Many thanks for the wonderful service that you provided and the delivery of our excellent new piano. I am delighted to say that what you say on the box is what you do and with no hidden extras.

The piano was brand new as stated and faultless, at a lower price than any other supplier I could find (and I did search long and hard), and delivered within three working days. Wonderful.

I must make a special comment about the expert operation of the two delivery guys. They kept me informed of their progress and arrived within a couples of minutes of the ETA. They demonstrated exceptional ability in how they moved the piano, and set the instrument up in place where we wanted, it all within about ten minutes of their arrival.

Praise well deserved and long may you continue to give satisfaction to all your customers.

Gerry

9 December 2009

Thank you so much for your fantastic service and the super speedy delivery of my piano stool. I am most pleased with it. After a bad experience with another piano retailer, you have given me back faith in Internet shopping!

Regards
Laura

3 December 2009

Piano is great, thank you very much. The guys who delivered it were very good and punctual. If someone is looking for a piano I shall recommend you.

Thanks again
Quresh

30 November 2009

The dust has now settled following the move into our new home. Things have worked out really well and bride of place is our fabulous Yamaha Disklavier.

I felt I had to write to thank you for the marvellous service from our first contact when I was trying to source the right piano all the way through to the delivery and setting up of my piano. You were competitive on price but it was clear from what you had to say that there was not going to be any compromise on quality of product or service delivery. You listened well to what I was trying to achieve and found the perfect solution for me – which I have to say when I set out to find a piano - was far better than I had really thought possible within my budget.

You always took time to deal with any queries I had and the 300 odd miles between us didn’t matter at all. John, who delivered the piano, was great and although not a pianist himself was incredibly enthusiastic about the whole thing. It goes without saying that the piano arrived on time and without a hitch.

We are getting enormous pleasure from our disklavier that includes the non-playing members of the family as well.

I would have no hesitation in recommending you to anyone looking for a piano.
Thanks again you’ve added so mush to our new home.

Kindest regards
Robert Nelson

November 2009

I just wanted to send you a quick note to express how delighted I am with the piano, the service and support I have received from the Music Box. As you know I was originally looking to purchase a Yamaha C3 Grand piano and as I live near Milton Keynes I travelled to the main Yamaha dealerships in the surrounding areas and London trying to find my dream piano.

Fortunately I found the Music Box and after taking a drive up to Manchester with my Music Teacher (who has supported famous professional music artists), we were able to experience the vast range of pianos you had available in your showroom.

We finalised our choice down to two fine instruments, the Yamaha C3 Grand Piano and the Moutrie 186 Grand Piano.

After much practice and deliberation trying to separate the two instruments side by side, we decided to purchase the Moutrie 186 (Moutrie's equivalent to the C3). It is a superb instrument, it boasts excellent sound and build quality and is simply unbelievable value for money.

Jon delivered the piano and set it up for me 5 months ago and we are delighted with the piano in every way. After recently experiencing a minor clicking sound, you promptly sent an engineer to my house who fixed the issue in under 10 minutes. As a result of my experience I will never consider buying a piano again from any another supplier.

The piano, the support and ongoing service I have received from the MusicBox has been exceptional.

If you ever have any prospective customers who would like to speak to a Moutrie 186 owner, please don't hesitate to send them my way.

Yours sincerely

Richard Bendall.

13 June 2009 20:47

We had a piano delivered from you yesterday and are delighted with it. We wish to thank you for the friendly and pleasant way in which the transaction was carried out. Also the delivery men were very efficient. Thank you once again.

Regards. Mr & Mrs. William Schofield. Bolton.

Dear Harry and Family.

You recently sold a Yamaha B3 to one of my students, Kelsey-Beth crossley. The level of service received has been excellent despite the difficulties in getting the piano upstairs!

Kelsey loves the piano and the price she paid was excellent - no other Yamaha dealer came near! Thank you for sending the lovely piano stool to me, it was very kind and much appreciated. Looking forward to using your services again,

Regards,

Neill Oldham-Campbell
Head of Expressive Arts
Director of Music
Bispham High School
Blackpool

Sent: 10 February 2009 16:05 - Subject: GREAT PIANO!

Hi!

It's Gabriela from Romania. I've just received my B3 silent piano today and it's absolutely beautiful, the look is great and the sound is excellent. I'm very happy with it!!! It's a jewel. I would like to thank you all at music-box for being serious, very very prompt (which I've appreciated the most) and great communicators . And thank you especially for THE GREAT DEAL! EXCELLENT PRICE! I can't believe that I got my piano in just 5 days!!! I highly recommend music-box to the whole world!! Thank you very much for everything!

Take care.
Love,
Gabriela : ))

Sent: 03 December 2008 13:18 - Subject: U1 purchase

Hello Harry,

Many thanks for the help and guidance from yourself and John in my search for a quality upright piano and for regularly keeping me updated regarding the delivery. Installation by John and his collegue was undertaken with great care and seemed a lmost effortless.

The U1 feels superb and has a very clear upfront sound. A few of the keys need some slight action adjustments, but hopefully when it gets its first tuning in its new home these will be sorted and it will continue to impress.

Thanks again for your time and help.

Steve Warburton

Dear Harry

The Moutrie 118 stand up piano turned out to be a fantastic success and birthday present for my daughters. You provided a great service, I was impressed that you managed to deliver it on the day. She was absolutely thrilled. . The white high gloss lacquer finish and the chrome hinges and ironmongery work very well with the rest of our interiors. Since I am an architect this was a very important issue.

The extras you've included, stool, cover, key etc are very useful. It was a pleasure to deal with you and excuse my initial hesitation, but as you know, buying something unseen could go wrong. Not in this case. Thank you. I'll be pleased to forward your contact to all our clients.

All the best
Thomas Zieglmeier

Sent: 11 November 2008 10:58 - Subject: Fantastic Service!

This is just to say what a pleasure it has been to do business with your company - from start to finish, plus all the bits in between, I have had nothing but good service, helpful advice and fulfilled promises - thank you! We are delighted with our new Moutrie 122, bought on the recommendation of my brother Duncan Grosser, who bought a Moutrie grand from you a few months ago. I am a "born-again" pianist [of a very modest standard] with time now to really enjoy playing and the piano is a delight - I have played for at least an hour every day since taking delivery five days ago. The workmanship is faultless, down to the finest detail, and it fits in our dining room as though it has been there for ever! If you have any potential customers in our area who would like to see one without travelling to Manchester we would be happy to help. Once again, thank you to your team, especially Jon who couldn't do enough to help [and hadn't even time to stop and have a cup of coffee!] - we would certainly highly recommend you and Moutri pianos.

With best wishes,
Mollie Lister
Denver, Downham Market

Sent: 06 November 2008 15:50 - Subject: new Yamaha piano

Can I please give your staff and company the upmost gratitude for an excellent service from the purchase over the telephone, to the assistance with the delivery to the Isle of Wight. This is probably the smoothest transaction I have ever done. You are extremely trust worthy, efficient and professional.

Many Thanks and Kind Regards.
David Battle.

Dear Harry

First of all please accept my apologies for the delay in writing this thank you note.

Both my husband and I were very impressed with the service provided by you from start to finish. Truly a professional team.

My grandson is very pleased with his Yamaha U1 and so are we!

Hope Jon is having a great time in Gran Canaria - we might see him over there as we are flying on Saturday.

With very kind regards,
Shashi Maini

Dear Mr Harry Zammit

I would like to take this opportunity to let you know how delighted we are with the new Yamaha C7 grand piano you delivered to us last Thursday morning.

Our Arts Committee have been fundraising for a piano for over twenty-five years and they are thrilled to at long last see the perfect instrument for our venue in place.

We took extensive advice including that from the Arts Council of Northern Ireland and sought numerous quotations, (as you know) to ensure we got the very best instrument and deal possible.

Harry, you really came through for us on an amazing price and just the best service possible from quotation to delivery. Your personal management of our purchase maintained confidence and consistence throughout. The delivery ran like clockwork and your staff are a credit to the company.

The ease and speed of the process has made it a pleasure to do business with you and I am more than pleased to recommend your services wholeheartedly.

It is now my job to see the instrument used and enjoyed by all our communities, young and old, artists, participants and audiences, tastes; popular, refined or broad.

Thank you Harry.

Sent: 20 June 2008 14:43 - Subject: RE: GC1S PE

Hi Harry,

I took delivery of my piano a few months ago, and it's great, I love it.

I can't believe that something that large/heavy and complex could come from the other side of the world, and be delivered to my home in immaculate condition!

Your two delivery guys were great by the way, very professional and perfect gentlemen.

I phoned a while back and spoke to a lady at your showroom who said it was best to leave the post delivery tuning a while longer, to allow the piano to settle.

When could you arrange the post delivery tuning? ( is this something you arrange, or do you give me their number to arrange a date afterwards? )

The pitch is still quite good, just a slight ringing on a few of the higher notes, more emphasised when pressing the sustain pedal.

Many Thanks
Mark Mcclumpha

Sent: 21 May 2008 11:17 - Subject: Piano delivery

Dear Harry,

This is just a quick e-mail to say many thanks for arranging the delivery of my piano yesterday. I was impressed that you were able to deliver so quickly and professionally and I am very pleased with the quality of the piano. Thank you for your and your delivery team's efforts. It has been a pleasure to work with you and to receive such a good service.

As we have previously discussed, I will be keeping the piano on loan whilst deciding whether to upgrade to a Yamaha YUS1 Silent. If I do decide to upgrade, you will treat the £2,950 I have paid as a down payment for the Yamaha and you will swap the two pianos without a delivery charge and provide a free re-tuning once the Yamaha has settled in. Alternatively if I decide that I want to keep permanently the piano you have just delivered, you will treat the money I have paid as the purchase price and there will be nothing more to pay. I will let you know as soon as possible whether I want to upgrade to the Yamaha.

As just mentioned when we spoke on the telephone, I think that the A flat below middle C on the piano delivered yesterday went out of tune during transit. You have kindly said that you will arrange for the piano to be re-tuned for free and I look forward to receiving the tuner's details. Thank you very much for providing this service.

Many thanks once again and I look forward to hearing from you,
Regards,

Edward Sawyer

I would like to say "Thank You" what a pleasure it has been purchasing a new piano through you. We came to the shop last Saturday and was met by John who was absolutely brilliant, he gave us all the advice we needed from technical, price, look and made us feel very welcome.

John let Emma play as many pianos as she needed, not once did he put any pressure on us to make a decision.

When we agreed on one, John said he would deliver it that week. When John rang on Monday and said it would be Wednesday that week I was shocked as you normally have to wait weeks for anything to be delivered.

Emma loves her new piano and the difference is amazing in the quality of the sound.

I will certainly recommend you and once again a big thank you for such a lovely friendly service which is very rare to find these days.

Regards
Mrs & I Larne

Sent: 09 April 2008 17:09  - Subject: Receipt of Moutrie Grand Piano

Dear Harry,

Thank you for delivering our Moutrie grand piano to our new church in Bury today, April 9th 2008.

I would like to express our thanks for fulfilling every detail that you promised on time and in full.

The Moutrie grand appears to be excellent value for money, compared to other makes of grand pianos, which cost considerably more.

I have now played the piano in the venue and it sounds excellent and certainly filled the space with sound, even the workmen outside the church came in to listen. We are now looking forward to using the Moutrie piano as the main instrument in our new church as from next Sunday.

I will certainly have no hesitation in recommending your company and its good service to other interested parties in the future.
Best Regards

G. Barry Sugden
Musical Director

Sent: 20 December 2007 15:12 - Subject: enquiring about piano

Just a note to say thanks for delivering the piano to Braggington yesterday. My wife loves it and I have earned enough brownie points to see me through to the Spring. You have been easy to do business with.
Kind Regards,


Don Lindsay
Manager Service Marketing
XPart – A Division of Caterpillar Logistics Services UK Limited

Sent: 09 November 2007 09:03 - Subject: Re Piano Purchase

Harry

We are writing to say how happy we are with the new Moutrie Grand Piano with Piano Plus its easy to use and sounds fantastic. Can't wait to buy some more titles to play.

Thanks for the excellent service you should be proud of your business.

Good luck for the future.

Kind regards
Keith & Denise Martin

Sent: Sun, 28 Oct 2007 21:55:20 +0000

Harry,

Many thanks for your prompt attention vis Aaron on Wednesday. Everything seems sorted now and I am delighted with both the piano and the service which you have delivered. The piano has attracted a great deal of interest here and has had many compliments from a variety of musicians both amateur and professional. The delivery of the piano was incredibly smooth and professional; your delivery men encountered several steps and a rather taxing front door with the minimum of fuss. I can't believe how seamless and easy the whole process has been - thank you very much indeed.

Kind regards,
Heather Foxton

Sent: Sun, 28 Oct 2007 19:02:27 +0000 - Subject: Our New Moutrie 186

Dear Harry,

Just a word to say many thanks to all at Music Box for the attention we have received during the purchase of our new Moutrie 186 grand. Despite it's journey down to Hertfordshire, it has stayed very well in tune since it arrived just over a month ago. I have tweaked a few unisons here and there, but even to my critical ear, it won't need to be fully tuned for a while yet. That says quite a lot for the build quality I think. These really are such good pianos, and for the money, they are unbelievable. I'm recommending them to all my tuning customers whenever I get the chance! Big thanks also to the transport team, and to Arron, your technician, who did a very thorough job a few days ago in making a few final adjustments to the action. it now plays wonderfully. I really believe that the 186 comes seriously close to the Yamaha C3 in playability and sound quality, despite the huge difference in price. In fact I think the bass is clearer than the C3. And combine that with the warmth of the mid and upper parts of the keyboard, which really brighten up with increased velocity, and overall you have an excellent piano. If you have any potential Moutrie buyers down our way, they would be most welcome to come and try ours first! Many thanks again Harry.

Best Wishes
Duncan Grosser

Sent: 26 September 2007 14:43 - Subject: RE: enquiring about piano

Dear Harry,

Following delivery of my Moutrie 186 from Manchester to the South Coast it has now been fine tuned and regulated by my piano tuner (who numbers one of the world's leading concert, broadcasting and recording pianists amongst his many clients) and my piano now plays and sounds absolutely superb. You have received an emailed report from the tuner that concludes that "taking into account size, quality and price the Moutrie is as good a buy as you are going to get!" I couldn't agree more.

Furthermore I would just like to pay tribute to the excellent and efficient service that you provide. My initial contact was in regard to another brand of instrument that brought forth your remark "What do you want to buy one of those for when I can supply a much better grand piano for less money. What is more I will transport one to your house in Dorset for a fourteen day trial - at no cost to yourself - and if you don't like it I'll arrange to collect it, again without any cost to you.

This was an offer I could not refuse from a man who was prepared to put his money where his mouth is!

The piano duly arrived at the appointed hour on the day scheduled and was installed in the house with quiet confidence , skill and expertise by your two vehicle drivers.

Initial playing next day indicated that the piano had gone out of tune slightly during transit and I also found the touch rather heavy for my personal liking. A brief telephone call to you brought immediate agreement for me to contact a local tuner to correct the situation - at your expense.

Harry - I couldn't be more pleased or delighted.

Regards,
Doug Parris

Sent: October 4th 2007.

Dear Harry,

My wife and I want you to know how satisfied we are with our new Yamaha PX124 which arrived last Thursday. It will serve as a very useful partner to our fine Yamaha C Grand which is also relatively new in that it was purchased only two years ago.

Your delivery men arrived promptly at 6-30pm as they had informed us earlier in the day. Personally I feel they have must felt totally exhausted having been on the road from early in the morning, especially facing the long haul back to Manchester. However, that did not come across in their dealings with us since they were most friendly and helpful.

Today, our regular Tuner Mr T Twissell from Bath came and spent much of the day tuning the two pianos with the result that they sound superb in duo work. It is our plan to have the new piano retuned every three months for the first year since I know just how long it takes for the strings/soundboard to settle down. A certain amount of stretching is inevitable and it is my view that if a new instrument is well-cared for tuning-wise during its first year, it pays dividends in the future.

Finally, I must say that my wife and I will have no hesitation in recommending you to any of our pupils who may be looking for a new piano.

Yours sincerely
Peter Barnes

Sent: 09 July 2007 15:14 - Subject: Re: Piano for North Pier

Harry,

Thanks again for all of your help with the Yamaha piano for the North Pier. Your team did a fabulous job in getting it in and out and the instrument itself was perfect for the show. I hope they showed you the show brochure and your credit in it.

please note that we have just moved, new address as below.

Thanks.

Best wishes,

Michael.
www.ThatsEntertainmentProductions.co.uk

Sent: 02 July 2007 19:56 - Subject: Thank You Hi Harry,

Just a line to say thanks for a smooth, trouble free delivery and that we both love the new piano and also to ask what the little red things are for. I'm sure that Jon told me but I obviously have either forgotten or didn't take it on board.

Regards
Mr L

Sent: 16 April 2007 11:20 - Subject: Piano stool at Wimbledon High Junior School

Hello Harry,

My name is Kristen Callaway and I am now the Music Coordinator at Wimbledon High Junior School (taking over from Annie Lee).

We are thrilled with the new grand piano you supplied, but unfortunately there is a problem with the duet stool - it is shaky and unstable and looking underneath it, there seems to be a problem with some of the bolts attaching the seat and the legs. I am sorry I was not in contact sooner, but the school has been on an extended Easter break and things were extremely hectic in the run up to Easter.

We have not been using the stool at all since the problem was discovered, using our existing single seater.

What can be done to solve this problem?

I look forward to hearing form you.
Kristen Callaway

Sent: 20 March 2007 15:04 - Subject: Re: enquiring about piano


Harry,

If I could give your company 12 out of 10 for punctuality, care, politeness, efficiency and overall excellence I would. Brilliant and such a pleasure to have had you provide the piano moving service. To pot with numerical balance, I give you 12 out of 10!

I am most grateful and will have no hesitation in recommending you.

Carl

Sent: 19 March 2007 09:37 - Subject: Thanks for speedy and courteous service

Dear Harry

I'm just writing to thank you and the team for an excellent and speedy service from all concerned. My PX124NT is now very much at home and the new stool is great too. I shall now have to start practicing again.

On the day of delivery, the van (with piano) arrived at my house before I did. Being a courteous pair (John and Mr X), they didn't give me a hard time despite waiting an extra 20 minutes while I drove home along the windy roads of rural Perthshire. However, the sun was of course shining (this is Scotland) and it was a lovely afternoon to have a wee wait. Suffice to say, the weather's getting its own back and it's now bucketing down in snow.

I shall leap at the chance to recommend you to anyone who is after a new piano.

Many thanks again,
Alison

Sent:7 March 2007 15:04 - Subject: Re: enquiring about piano

Thank you very much for the Piano: DC3M4 Disklavier It is fantastic and I really enjoy it. We now have concertos every night.

Thanks again,

Kind Regards,
Val

Sent: 03 February 2007 13:53 - Subject: Yamaha Disklavier DU1A

Hello Harry,

Just like to say thanks for the excellent service and delivery speed received when purchasing the Yamaha Disklavier DU1A. I am very happy with the instrument and would highly recommend your services in the future.

Regards
Daren Horwood

Sent: 02 February 2007 10:59 - Subject: Moutrie 186

Dear Harry,

The Moutrie 186 piano was delivered at about 7.30 this morning - the removal guys being most efficient, despite having to wheel it halfway round the garden to get it into the house!

My thanks go to you, and also to them, for my new toy - and you'll also be pleased to know it's stayed almost completely in tune, so my tuner shouldn't have very much to do when he comes on Monday.

I'm very pleased with my choice; the treble tone is nice and clear, and the bass remarkably rich sounding compared to the Webers, Waldsteins and Reid -Sohns I tried before coming to see you. I hadn't expected to not only get a stool, but also castor cups and a frilly edged cover as well - there's even a cover for the stool !?

Please feel free to use any part of this email as a testimonial for your website, and also, for the time we remain in UK, I am happy for anybody in the vicinity wanting to consider one of these pianos, to come and have a look at mine if they wish.

I'm assuming you have presented our cheques - but just in case you haven't ( which I think is somewhat unlikely !) - can I just say to please present/clear the Halifax one before the 14th February, or it reverts to the usual high interest rate!

I'll keep in touch, and maybe you'll get some business - either from Tony Addy, my tuner/technician if he's impressed ( I hope he will be..), or from fellow musicians or pupils. I'll also in due time put some reviews of the Moutrie grands on various websites.

I hope your new shop front went in well yesterday

Anyway, Thanks again,
Kind regards
Anne

Sent: 17 January 2007 14:16 - Bacup and Rawtenstall Grammar School - Yamaha C7

Dear Harry

I just thought I would drop you a quick line regarding the Yamaha C7 that you supplied in
December. Everyone at school and all associated with school are absolutely delighted
with the instrument. The tone is amazing and the sound fills the school hall. If you follow
this link you will see reference to the piano on our website
http://www.brgs.org.uk/news/2006-07/speechnight06/index.asp . Please feel free to use
the photograph as required in your own promotional literature.

We will continue to send any interested parents and parties your way when they enquire
about pianos through the music department. I am delighted to say that all 150 students
in Year 7 (11 year olds) have just been issued with a musical instrument each. This will
continue with other year groups in years to come. I expect large numbers of pianists to
emerge!

On a personal note – any news of the delivery date for my silent upright? If you could
give me an idea of when to expect it I’d be very grateful.

Thanks again for all your help and support.

Best wishes
Marc Morris

Sent: 25 October 2006 12:14 - Subject: Re: yamaha piano

Harry

Our Yamaha U1 piano was safely delivered yesterday evening and we are delighted with the instrument. It is truly magnificent and we are sure will give Jamie hours - I mean years!! - of pleasure. What a fantastic deal and brilliant, fast and efficient service!

Rhona (aka one very satisfied customer!)

Sent: 15 October 2006 20:04 - Subject: Re: enquiring about piano Delivered to HOLLAND (Disklavier)

Hi,

I received the piano 2 days ago.
Super machine !

Thanks again,
Marco

Sent: 09 October 2006 10:59 - Subject: RE: quotation

Hi Harry

The piano is amazing! even better than I ever imagined.

I have been rather hopeless at organising a piano tuner. Could you let me have the details again of the tuner that you recommended and that you so kindly offered to pay for!

Emma

Sent: 25 September 2006 22:09 - Subject: Thank You...

My wife and I would just like to say thank you for your quick service, when we recently purchased a Yamaha Upright Piano from you, the service we received was second to none, even though we live in Scotland, and your company is in Manchester we thought we may have some problems, but the purchase and delivery went extremely smooth.

We would have no hesitation in recommending you to anyone, a first class service.

We would also like to give a special thank you to the 2 delivery guys, they were really good, getting the piano into place, we thought, would be a nightmare, but they really were good, they were extra careful with the piano, and it had to go round some pretty tight turns, to get it in, but they took their time, and made sure, firstly the piano was safe, and they were also extremely careful not to damage any of the furniture they had get past to get the piano into place....

Once again, many thanks.


Regards.
Tony & Deana Price
Lockerbie, Scotland.

Sent: 12 September 2006 19:14 - Subject: For Harry - a testimonial.

Dear Harry,

My piano is wonderful! Everything you promised and more. It is the realisation of a 50 year old dream, so - thank you very much. You are a rare thing today - a 100% totally honest man providing a superb service, and after-service. Having never before owned a baby grand piano, I was completely dependent on you, and I would recommend you to anyone without hesitation. Thank you again, for all your help, back-up, reassurance, and for my magnificent Schumann piano.

Sincerely,
Dulcie Matthews,
Shap, Cumbria.

Sent: 11 September 2006 08:24 - Subject: enquiring about piano

Harry,

Tried sending you this note yesterday but I don't think it went through.

Just a quick note to say thanks to you and your guys for the great service, from start to finish when I ordered my wife's piano.

You were true to your word; my wife was absolutely over the moon with the Baby Grand which was delivered on her birthday complete with large pink ribbon.

My friends couldn't believe how you managed to save the day. I had previously ordered a piano from another supplier who rang me to let me down four days before delivery.

I ordered from you on the Saturday and it was delivered the following Tuesday - just brilliant! What a pleasure to find that customer service is still available somewhere in the UK. If I ever hear of anyone who wants a piano ? I'll be sending them your way

Thanks
Keith Stanton
Director - Manufacturing
Aston Martin Lagonda Ltd.

Sent: 12 June 2006 22:25 - Subject: Yamaha u3 testimonial

Many thanks for a superb piano. I bought this piano untried and unseen, the price was so good I decided after talking to the pianoman to buy the piano on trust. The piano is really excellent to play, case condition looks as new and delivery from Manchester to Hexham was quick, courteous and very efficient.


Many Thanks

Christine
Hexham Northumberland

Sent: 11 March 2006 11:49 - Subject: My new Yamaha U3S

Hello Harry,

I just wanted to drop you a line to thank you for the superb service I received when I bought my new Yamaha U3S Upright Piano from you recently. I appreciated your informal style - knowledgeable and informative, but giving no "sales pressure". Being able to play three examples of the model I was looking for gave me a tremendous sense of confidence. And your prices are as good if not better than any you'll find anywhere else in the UK !

But that wasn't the end of it. You then said that you could piggyback my piano on a delivery being made the following day ! Your delivery team are real pros. They unloaded and installed the piano in twenty minutes, despite some difficult manoeuvres through my hall and into my studio. Not one mark ! Their friendly professionalism was a real bonus - they are great ambassadors for your business.

Please feel free to place this testimonial on your website.

Thanks again and best regards,
GL
Chesterfield

Hi Harry

Doug Davison , the local piano tuner has just let me know that he received a cheque for the adjustments from you . Thanks very much for your assistance with this . I had already paid his bill , but he said that he will repay me .

The whole package that you provided from the initial order , to shipping , and then after sales has been second to none . I was worried at first about buying a new piano from the mainland , but you made the whole thing easy and problem free .

My son plays everyday now , and he is delighted with his new piano .

Once again , many thanks for the service you provided . I will call in and have a coffee with you the next time I am in the Manchester area .

Best Regards

John
Isle of Man

Sent: 06 December 2005 07:59 - Subject: Thanks

Hi Harry,

Just wanted to drop you a wee line to say how delighted I am with my new Yamaha baby grand. Jon and his mate took no time to install it after what was a long and foggy trip over to Northern Ireland. Since then I've had as many vists from family members as I had prior to my wedding day in June !! They too enjoyed listening and playing to the new addition to the family, in fact I wouldn't be suprised if at least one of them upgrades their up-right in the future.

Once again thanks for a highly efficient service.

Regards,
Angela Gormley-Mc-Glynn

Sent: 28 November 2005 16:59

Hi Harry

Just thought i would drop you a line to say how refreshing it was to deal with someone who did exactly what they said they are going to do. Also how polite and courteous you delivery men were, The whole experience was just like buying from one of the major stores with the added benefit of saving money........

Regards
Mr & Mrs N (Bakewell Derbyshire)

Ps When do you think to stool will come ...?

Sent: 03 October 2005 12:36 - Subject: New Piano

Hi Harry,

Just a quick note to say how much we are enjoying our new piano at Worsley. It was tuned last Friday and now sounds great. Thanks for all your assistance.

Can you tell me when the new duet stool will be delivered - just want to make sure someone is at home. Once again, many thanks.

Hope to hear from you soon.

Hugh Keachie

22 August 2005

Dear Sirs,

I recently bought a 5' Marshall & Rose grand piano from you.

The piano was excellent value for money, in fact by far at the best price I could find for an instrument of this quality, and was delivered by yourselves smoothly and very quickly.

I was really surprised at the quality of this instrument for this price, it is both cosmetically and mechanically superb and plays beautifully.

I would therefore have no reservation in recommending your company for quality, service and price, and you are welcome to quote me on these comments.

James P Battersby
Snr. Lecturer in Antiques & Design , University of Central Lancashire

Sent: 01 September 2005

Hello Harry,

The Yamaha C3 has arrived ,and your boys did a brilliant job of installing it in the house, even though we have got the plasterers in as well!. I have had a quick look at the piano and it is superb. The cover is still on it at the moment (thanks for that), but it will be off as soon as we lose the builders, and I will have a chance to play it properly then. I am thrilled to bits, to say the least. Thank you so much for all your help and patience in my search, you have been fantastic. I would not go to anyone else for my pianos in future, and will recommend you to all my pupils.

Best Wishes to you and Debra, and thanks again,

Elizabeth , North Wales

Sent: 19 August 2005

Hi Harry

Just thought we'd send a quick email to say thank you for your help and advice in the process of buying our new baby grand piano. The whole process has been so easy and the piano is now in place and sounds absolutely fantastic! I would have no hesitation in recommending you to others.

With thanks
Jo and Stuart Pearson

PS Have you got any names of piano tuners in the Hitchin/Herts region?
Cheers

Sent: 11 July 2005 09:40 - Subject: Re: enquiring about Yamaha pianos

Hi Harry/Debra

Just to let you know my Piano arrived yesterday - I totally love it !!!!! The two lads that brought it were great and it was installed within minutes.. Id totally recommend buying from you to anyone.. Thanks again for all your help.

Best Regards

Rachel.
Cork City

Dear Harry,

Just a short note to say that we are very pleased with our new Carl Reutner, 155 baby grand. It has a lovely finish outside and inside. The mahogany colour is wonderful.

The action is all that you said it would be ; really even and neither too hard or too light.

I really appreciate the prompt service and care that you provided and every thing that you promised you delivered , especially considering that we ordered the piano "sight unseen".

The two lads who delivered the piano provided a very professional service which is very rare these days. As you know, I am a professional music teacher, and I would recommend your company to anyone wishing to purchase a piano.

Kind regards,
Margaret van Tebberen ( A.Mus.A.)
Aberdeenshire.

Afternoon Harry
We are both delighted with the piano and the stool, which are already looking at home. Dennis and Brian were fantastic and very capable. What a stroke of luck about the van!

Still tipping down here - you will see on the pictures that the ?lads? got very wet but the piano stayed cosy and dry.

Only one thing where were our Music Box T-shirts, (Been there, done that&etc.)

Have a good holiday - hope they bite well (the fish that is).

Many thanks
Alec and Linda

Harry

Hope you had a good holiday and that you managed to equal or beat the 30-pounder!

Just to let you know that the S4 is settling in very nicely – we can't really imagine how the living room used to look without it. It really is a fantastic beast and is getting lots of use.

That and sharp humidity changes this close to the mountains mean that our tuner, Patrick Domene, will also be very happy. He came to do the first tune a couple of weeks ago and was absolutely knocked out by the S4 – don't think he'd ever played one before, although he has a C3 himself. I keep trying to persuade him to ask you for a quote to upgrade, although I'm not sure this would be a great idea for us as his fees would have to go up to pay for it

Hope you managed to find a good home for the Chappell.

Thanks again for a great piano and super service, as you can see we are already doing our best to get you some more sales! Best regards

Alec

Harry,

Just to let you know that our piano arrived last night as promised and was installed without any problems. The purpose of this email is just to let you know how pleased we were with every aspect of the service. A quick delivery and installed in less than 5 minutes with the utmost precision and care. What else can I say,

Many thanks.
Regards,
Keith Sherratt (Hilderstone, Stone, Staffordshire)

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